Senior Software Business Analyst - Contractor

MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. MentorMate has completed over 1,500 projects and has global technological hubs in Europe and North and South America. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, we provide contract-based career opportunities, competitive pay, and flexibility. MentorMate Paraguay was established in 2023 after the acquisition of Software Natura and is the Latin American headquarters of our global digital transformation consultancy efforts.
As part of global technology company Tietoevry Create, MentorMate enables people to work on impactful, global projects for recognizable brands and grow their careers in a team of over 10,000 experts.
About the role
We are looking for an experienced Software Business Analyst to join our international team and bring their expertise onboard. In this role, you will be given the unique opportunity to contribute to an impactful project in the healthcare domain, collaborate with all departments in the company, influence our clients, and participate in their decision-making process. You'll work together with cross-functional teams to identify requirements, design solutions, and implement new systems. You'll also be responsible for developing and maintaining relationships with key stakeholders and providing strategic insights to drive business growth.
About the team
Our Business Analysts are an integral part of our company structure and have the unique opportunity to enter various projects, work in different business domains, collaborate with all departments in the company, influence our clients, and participate in their decision-making process. They work with cross-functional teams to identify requirements, design solutions, and implement new systems while providing strategic insights to drive business growth.

In this role, you will

• Conduct in-depth discussions with clients to deeply understand their business, processes, and services
• Forge strong stakeholder relationships, guiding them to optimize business value
• Analyze data and provide insights to support business decisions
• Identify improvement opportunities and propose solutions to streamline business processes
• Lead business analysis activities during project definition, capturing high-level requirements from key stakeholders
• Facilitate design thinking workshops to brainstorm, prototype, and refine solutions
• Drive requirement elicitation meetings, ensuring consensus
• Working closely with the Design team for the preparation of user research
• Partner with solutions architects to analyze and document the business requirements
• Collaborate with clients and cross-functional teams to define business requirements and design technology solutions
• Work with the project management team to ensure quality and on-time delivery of projects by monitoring progress and managing risks and issues
• Produce and maintain project documentation such as project charters, business requirements, functional specifications, functional requirements, diagrams, etc.
• Create well-defined epics and user stories with clear acceptance criteria
• Support product owners in story scoping and prioritization, aligning development with business goals
• Validate the requirements with the development team
• Lead SCRUM meetings such as sprint planning, backlog refinement, and estimation
• Support sprint objectives and prioritize tasks effectively

Our ideal candidate profile

• At least 5 years of experience in IT with at least 3 years in an analyst role
• Previous experience in the healthcare industry
• Good knowledge of business analysis best practices and ability to effectively apply them
• Ability to analyze complex dispersed information and synthesize it in concise product requirements
• Ability to understand and organize complex ideas into application requirements
• Familiar with requirement tracking tools (like JIRA, Trello, or similar)
• Experienced in diagramming tools (Lucidchart, Visio, Miro, etc.)
• Experience in preparing user stories, understanding and communicating business processes, and value
• Experience in creating valuable articulate requirements and complex process flows
• Experience with Agile delivery and ways of working
• Ability to identify risks in the project and communicate them
• Excellent analytical and problem-solving skills
• Ability to assert themselves in meetings, both internally and with clients
• Ability to deal with rapidly varying tasks as needed
• Focus on Design Thinking will be consider