HDS Program Supervisor- * OPEN TO AK-CHIN COMMUNITY MEMBERS ONLY*Community Relations-Full Time (Harrah's Ak-Chin Casino)

Identified shifts will vary based on business needs
This is a salaried role and pay is based on experience

JOB SUMMARY: 

The role of the HDS Supervisor is to assist the HDS Manager in the administration and implementation of the HDS Career Development Program.  The HDS Supervisor plays a key role in enabling participating team members to develop skills to successfully perform in current/future positions within the company.   

 

 

ESSENTIAL JOB FUNCTIONS:

• Identify and recruit eligible HDS Associates and community youth. 
• Develop, maintain and update HDS Program Manual.
• Handles individualized development, goal setting and career planning for HDS Associates.
• Works with operations managers and trainers to develop department expectations, analyze performance and provide feedback on performance of participants. 
• Responsible for conducting rotational, mid-year and annual performance reviews with associates. 
• Conducts coaching sessions with associates as necessary.
• Monitor and assist with the department budget.
• Assist with coordinating advisory board meetings and press releases.
• Assists with coordinating HDS Advisory Board meetings.
• Prepare and submit regular and special reports and presentations for initiatives, training and development, performance, etc.
• Responsible for preparing and monitoring schedules for the HDS Associates and community youth.
• Monitor work hours of HDS Associates and community youth in UKG.
• Assists with coordinating Toastmaster attendance and tasks for the HDS Associates and community youth.
• Demonstrates expertise in all service standards and clearly communicates expectations to team members.
• Rigorously hold all team members accountable for exhibiting all service standards at all times and ensure they know the value that these behaviors create for the guests, employees and Company
• Models a passion for the Company mission, vision and values as well as inspiring team members to do the same.
• Executes the Service Recovery model at a proficient level as well as ensuring all team members are empowered to efficiently utilize the tools of the service recovery model.
• Must be an effective coach and developer of team members by using the leader coaching skills.
• Creates onboarding training experiences for new hires to set them up for success.
• Creates and updates training and development tools
• Motivates the team to work toward peak performance 
• Understands community aspects, cultural values, goals, and attributes pertaining to the Ak-Chin Indian Community.
• Possesses interpersonal skills to help community members succeed by positively connecting and engaging with the program participants, team members, management, and the Ak-Chin Indian Community. 

 

 

ADDITIONAL JOB DUTIES:

• Works with operators to train and develop HDS graduates as well as community members who are non-HDS program employees.
• Establish and maintain relationships with employees at all organizational levels
• Acts as a role model to other employees and always presents self as a credit to Harrah’s and encourages others to do the same.
• Adhere to all regulatory, property and company policies in an ethical manner. 
• Meets the attendance guidelines of the job.
• Performs other duties as assigned.
• Plan and execute career development activities including marketing, promotional materials, job fairs etc. for potential HDS associates and community youth.
• Confers and executes with management, employees, community and corporate personnel to determine and identify employee and career/community development needs.
• Oversees and administers the HDS cross-training, internal mentoring and internship programs.
• Consistently manages employee labor through efficient scheduling and staffing to business volume and demand
• Demonstrates ways of reducing cost when executing on inventories and ordering
• Must think creatively and innovatively to identify cost savings opportunities at all times

EDUCATION and/or EXPERIENCE: