Director of Mountain Operations, Seven Springs/Hidden Valley

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

The Director of Mountain Operations provides oversight and leadership for all on-mountain operations departments at Seven Springs, Hidden Valley, and Laurel Mountain including Ski Patrol, Lift Maintenance, Lift Experience, Grooming and Trail Maintenance, Snowmaking, Terrain Parks, and Fleet Maintenance. As a member of the resort’s Senior Leadership Team, the position also assists in developing, communicating, and implementing resort goals and initiatives. 

 

The Director of Mountain Operations will play an important role in developing and maintaining a safe, inclusive work environment, with key aspects of this position including strategic planning, budgeting, training, and leading change.

 

Job Responsibilities:

• Accountable for all mountain operations goals while contributing to overall resort and company goals and initiatives. 
• Create and oversee departmental budgets and workforce planning while tracking performance metrics and expectations. 
• Develop leaders within the mountain operations organization to improve leadership within current roles, and to prepare for increased responsibility and succession. 
• Directly lead the establishment of goals and development plans, and the evaluation of performance for direct reports, as well as oversee these processes for all mountain operations departments. 
• Lead the mountain operations efforts to improve employee safety and reduce employee incidents, including first aid and lost time incidents.
• Build strong, positive relationships with key internal stakeholders including resort operations, skier services, food and beverage, lodging, marketing, communications, finance, environmental, etc. 
• Build strong, positive relationships with key external stakeholders including the PA DCNR and other local, state, and federal regulatory agencies. 
• Maintain subject matter expert status of mountain operations functions, proactive industry trends, and potential impacts on and opportunities for the resort. 
• Partner with Health and Safety Senior Manager to maintain the Emergency Response Plan. Train to the plan and act as Incident Commander for emergencies. 
• Create a positive work culture that has an unwavering commitment to pro