Sr. Quality Engineer, Cold Chain Monitoring and Controls

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

Position Overview
The Sr. Quality Engineer, Cold Chain Monitoring & Controls (CCMC), is responsible for managing supplier quality escalations and coordinating customer quality incident escalations. This role also develops and publishes periodic reports related to CCMC warranty performance, conducts statistical analyses, and leads initiatives to continuously improve quality-related processes.

In this role, you will:

• Support manufacturing locations and distribution centers in addressing escalated supplier quality incidents that may impact internal operations or customer satisfaction.

• Coordinate effective responses to major and critical customer quality incidents using Structured Problem Solving (SPS) methodology to prevent recurrence.

• Perform statistical analyses related primarily to warranty data, as well as other quality functions.

• Develop, analyze, and publish monthly and quarterly warranty performance reports.

• Lead and coordinate quality process improvement initiatives aligned with the Electronics & Controls Strategy Plan.

• Travel up to 25%.

Required Education, Experience & Skills

• Bachelor of Science in Electronics Engineering or related technical field.

• Minimum 3 years of experience as a Quality Engineer in a manufacturing facility operating under ISO 9001 standards.

• Minimum 3 years of direct customer-facing experience resolving quality complaints.

• Six Sigma Green Belt certification with proven experience applying Six Sigma tools.

• Proficiency with 8D problem-solving methodology.

• Advanced proficiency with Excel, PowerPoint, Visio, and statistical software (e.g., Minitab) with strong knowledge of quality-related statistical techniques.

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving skills with attention to detail.

• Ability to manage multiple priorities, work independently, and function effectively as part of a team.

• Demonstrated follow-through, self-confidence, and relationship-building skills.

• Effective time management skills.

• Authorization to work in the United States is required. Sponsorship is not available for this position.

Preferred Education, Experience & Skills

• Technical knowledge of electronics and controls products.

• Experience using Oracle or similar ERP systems, and EtQ.

• Six Sigma Black Belt certification.

• Lean Champion certification.

Flexible Work Schedule – Hybrid Work Option and Core Hours 

This role has the flexibility of a hybrid work from home option up to three days a week and a core hour schedule. You can choose to flex your start and stop times given you are working during the core hours of 9:00 AM - 3:00 PM. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers. 

Why Work in the Greater Metro Atlanta Area 

Our facility is located in Kennesaw, GA, which is conveniently located within driving distance to Atlanta and historic downtown Kennesaw. The area offers excellent school systems, an abundance of outdoor walking trails, and low crime rates to create a family-friendly environment. The area is surrounded by several growing communities, with restaurants, festivals, shopping, and outdoor activities that make them exciting places to live and work. 

About Our Location 

Our Cold Chain business unit, headquartered in Kennesaw, is the leading provider of electronic controls and optimization