Acute Medical Facilities Surveyor

Location: Maine, ME USA,None,None

Department of Health and Human Services (DHHS)

Social Services Program Specialist I

Opening Date: September 6, 2024  

Closing Date: September 20, 2024

Job Class Code: 5092
Grade:  22
Salary: $47,174.40 -$65,832.00

Position Number:  02031-2265 

Location: Portland, Biddeford,  or Sanford

•    “What I am enjoying most about my position as a surveyor is the “team mentality” and the availability and responsiveness of the supervisors. The work life balance is nothing that I have experienced in my whole career as an RN”. -KC
•    “I am thankful to have found a workplace that encourages having a positive work-life balance and provides a chance to make a positive impact on my community.”-MP   
•    “Being a surveyor enables me to use my healthcare experience to work in public service to help ensure safe and quality healthcare throughout the state, help identify improvement opportunities for providers and facilities, and travel this beautiful state to observe the care provided to patients in many different facilities.”-PW
•    “The reason I like my job is I feel like I play an important part in ensuring the patients who present to our healthcare facilities get quality and safe care.”-CW
•    “I like my job because I feel like I am the “safety net” for patients who seek healthcare.  Someone is watching!”--CB

If you’d like to feel this way about how you earn your living, we are looking for a professional with pharmacy, social work (Maine Social Work license required), dietary/nutrition, and/or physical therapy experience or education who thrives in a team environment, yet works well independently, to support the Department of Health and Human Service’s mission to promote health and safety for all Maine people. 

What can you expect to do as an Acute Care Surveyor? 
•    Work as part of a team of surveyors to conduct licensing inspections and complaint investigations about care given to patients of hospitals, home health agencies, hospices, ambulatory surgical centers, dialysis centers, portable x-ray providers, outpatient physical therapy providers and rural health centers; 
•    Interview complainants and witnesses to obtain information regarding complaint allegations;
•    Review medical records and perform observations;
•    Complete reports, known as “Statements of Deficiencies,” 
•    Participate in training, including mandatory on-line training required by the Centers for Medicare and Medicaid Services (“CMS”);
Please NOTE: initial and on-going training is extensive, and participation and passage of all required courses is mandatory. 

Minimum Qualifications:

A six (6)-year combination of education and/or professional experience in social services casework, social services program development/delivery, or social services-related fiscal/budget administration/analysis work. 

Preferred candidates will ALSO have: 
•    Knowledge of federal and Maine regulatory requirements for the types of healthcare facilities listed above;
•    Experience working in any one or more of the types of providers listed above;
•    Demonstrated critical thinking skills;
•    Ability to work with diverse individuals;
•    Demonstrated excellent ability to write concisely, clearly, and with correct grammar, spelling, punctuation, and sentence structure;
•    Demonstrated ability to communicate politely, professionally, and effectively in writing and verbally;
•    Demonstrated experience working productively and professionally both on your own and with a team; 
•    Demonstrated ability to maintain objectivity and professionalism during occasional unusual and stressful circumstances;
•    Demonstrated ability to draw valid conclusions and make independent decisions; 
•    Demonstrated ability to be a positive team member; 
•    Demonstrated critical thinking skills;
•    Pharmacy, social work (with valid Social Work license), dietary/nutrition, and/or physical therapy experience or education;  
•    A valid Maine driver’s license; and
•    Reliable transportation.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Agency information: 

The Department of Health and Human Services (DHHS) is dedicated to