Data Specialist, I-CAN - FT - N Myrtle Beach

I-CAN (Individual Career and Navigation). Palmetto Goodwill provides reentry career services for individuals 18 and older with justice-involved backgrounds, which act as a barrier to competitive employment. A Data Specialist provides the following support: collection and maintenance of recidivism data, planning, execution, and marketing of graduation ceremonies, new hire and onboarding processes across all regions, program participant follow-up, program support in the absence of Success Coaches, and any special projects as instructed by Program Manager.

Essential Duties and Responsibilities

·       Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Experience. (I-CARE Values)

·       Provides amazing customer experiences to all internal and external customers. (ACE Values)

·       Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.

·       Assists Program Manager with New Hire/Onboarding process for all regions.

·       Assists with collection and maintenance of recidivism data. Provides follow-up contacts to ensure continued placement and sustainability of employed participants; schedules follow-ups at a minimum at "exit," six months and 12 months.

·       Assists Program Manager with planning and execution of graduation ceremonies. Maintains an event calendar for each region. Works with marketing to promote all events.

·       Provides program support in the absence of Success Coach facilitating employability skills, as needed.

·       Works with Success Coaches in planning of program specific hiring and resource events.

·       Enters client information into the appropriate databases, maintains accurate case notes, records program activities, and conducts case coordination as required.

·       Works collaboratively with teams to achieve common goals.

·       Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.

·       Performs other job‐related duties as required and assigned.

Qualifications

·       Enthusiasm for the mission of the organization.

·       Client-focused, caring with a strong desire to help those in need, and are willing to go the extra mile for their clients.

·       Superior customer service skills, the ability to handle competing priorities effectively, the ability to provide positive reinforcement to a wide variety of customers with varying skill levels, and creativity.

·       Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

·       Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

·       Write routine reports and correspondence.

·       Speak effectively before groups.

·       Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

·       Multi-task effectively, and deal with frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.

·       Meet deadlines and work autonomously.

·       Thrive in a dynamic, fast-moving environment.

·       Work effectively in a team-based environment.

Must have:

·       Proficient writing skills, with a focus on correct style, grammar, and content.

·       Strong time management skills and project management skills, focusing on handling multiple participants' needs simultaneously.

·       Strong written, verbal, and interpersonal communication skills.

·       Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

·       Great attention to detail and accuracy.

·       Excellent organizational, writing, and presentation skills. 

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