Facilities Program Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

At Kyndryl, you’re not just managing facilities—you’re shaping the spaces where innovation happens. As our Global Facilities Program Manager, you’ll ensure our offices and data centers run smoothly, safely, and strategically.

What You’ll Do

• Lead global vendor relationships
  • You’ll oversee the strategic partnership with Kyndryl’s global facilities management (FM) supplier, ensuring services are tailored to meet the operational needs of regional teams while aligning with our global strategy. This includes managing escalations, leading contract negotiations and renewals, and serving as the primary liaison with global procurement to align sourcing strategies and vendor selection.

• Drive performance through contract oversight, KPI tracking, and continuous improvement
  • You’ll be responsible for the governance of global FM contracts—ensuring compliance, performance, and value delivery. You’ll develop and implement contract change controls in coordination with procurement, lead vendor performance reviews, and enforce service-level agreements (SLAs). Your work will be data-driven, using KPIs to identify opportunities for innovation and service enhancements across our global real estate and facilities portfolio.

• Champion health, safety, and emergency response programs across our global portfolio
  • You’ll lead global FM programs that support the health and safety of our facilities, including serving as the global RDC focal for Kyndryl’s Corporate Emergency Response Program. You’ll coordinate with regional stakeholders to ensure consistent delivery, readiness, and compliance across office and data center locations—helping protect our people and operations worldwide.

You’ll work closely with regional teams, procurement, and service providers to deliver consistent, high-quality support. Your impact will be felt in how our people work and thrive.

Why Kyndryl:

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• At least 7 years of experience in facilities operations, contract management, or global vendor management.
• Proven ability to manage vendor relationships and drive performance through KPIs and service-level agreements.
• Strong background in contract lifecycle management, including negotiation and change control processes.
• Financial acumen in budgeting, forecasting, and cost control for facilities services.
• Effective communicator with experience engaging cross-functional and regional stakeholders.
• Familiarity with facilities management platforms such as IWMS or CMMS.
• Bachelor’s degree in Business, Operations, Facilities Management, or a related field.

Preferred Skills and Experience

• Experience working in a global facilities environment wit