Program Director, EHR Implementation (Bilingual – English / French Canadian)

Description

We are seeking an experienced and strategic Program Director, EHR Implementation to lead a complex and high-profile healthcare transformation initiative. This role will oversee the deployment of a unified enterprise EHR across a large provincial healthcare environment operating on a single shared instance.

The Program Director will serve as the executive leader responsible for end-to-end deployment governance, coordination of multiple implementation teams and subcontractors, customer executive engagement, operational readiness, and measurable program outcomes. The ideal candidate combines large-scale healthcare IT deployment expertise with exceptional leadership, communication, and change management skills in both English and French Canadian.

This role requires a leader who can balance strategic oversight with operational execution while ensuring evidence-based best practice workflows, adoption, quality, compliance, and stakeholder alignment across a highly matrixed environment.

This is a transformational leadership opportunity to help shape the future of healthcare delivery through one of the most significant enterprise EHR initiatives in the industry. The Program Director will play a critical role in enabling operational transformation, improving caregiver experience, and supporting better patient outcomes at scale.

Executive Program Leadership

• Provide executive oversight for a multi-year enterprise EHR deployment program
• Serve as the primary escalation point for program risks, dependencies, and executive decision-making
• Establish and maintain trusted relationships with senior healthcare executives, operational leaders, clinical leadership, vendor partners, and subcontractors
• Lead executive steering committee meetings, governance forums, and operational review sessions
• Present program status, risks, milestones, financials, and readiness metrics to executive leadership and customer governance bodies.

Program & Deployment Governance

• Direct integrated program governance across internal teams, customer organizations, subcontractors, and third-party partners
• Ensure alignment to contractual commitments, implementation methodology, and deployment standards
• Oversee enterprise project planning, milestone management, dependency tracking, and risk mitigation
• Ensure consistent program controls including:
  • Scope management
  • Change control
  • Financial oversight
  • Issue escalation
  • Resource planning
  • Compliance reporting
• Drive accountability across all participating organizations.

Workflow & Operational Transformation

• Champion evidence-based and standardized best practice workflows across clinical, financial, and operational domains.
• Partner with healthcare executives and operational leaders to align future-state workflows with strategic objectives
• Ensure implementation decisions prioritize:
  • Patient safety
  • Clinical efficiency
  • Regulatory compliance
  • Provider experience
  • Long-term sustainability
• Lead discussions balancing enterprise standardization with regional or local operational needs.

Team Leadership & Partner Coordination

• Lead large cross-functional deployment teams including:
  • Project managers
  • Clinical consultants
  • Technical teams
  • Integration resources
  • Training and change management teams
  • Third-party consulting organizations
• Coordinate activities across the prime vendor and multiple subcontractors to ensure unified execution
• Foster a collaborative, accountable, and outcomes-focused culture
• Mentor and develop program and project leadership resources.

Readiness, Adoption & Outcomes

• Establish measurable program KPIs and readiness criteria across all implementation phases
• Monitor and report on deployment outcomes including:
  • Project milestone attainment
  • End-user readiness
  • Workflow adoption
  • Training completion
  • Risk trends
  • Stabilization performance
  • Customer satisfaction
• Ensure structured go-live readiness reviews and post-implementation stabilization governance
• Drive continuous improvement across deployment methodologies and operational processes.

Compliance & Quality Oversight

• Ensure adherence to healthcare regulatory, privacy, security, and documentation standards
• Maintain program compliance with contractual obligations and organizational governance requirements
• Ensure quality assu