Enterprise Business Process Specialist

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Will be part of PCG’s Corporate Technology, a business unit that centers around business transformation using Enterprise Architecture. We are seeking an experienced Business Process Specialist focused on enterprise systems to join our team. The ideal candidate will possess a robust understanding of business processes, good analytical and communication skills, and a proven ability to facilitate collaboration among various stakeholders. This role requires extensive experience in process mapping, documentation, communication, and technical writing, with a strong emphasis on aligning enterprise systems with business needs across multiple domains.

Description & Responsibilities:

• Process Models: Design and build current-state business process models with business process owners and subject matter experts
• Process Mapping and Analysis: Develop comprehensive process maps and workflows to visualize and improve business processes. Conduct in-depth analysis to identify inefficiencies and recommend solutions.
• Stakeholder Engagement: Collaborate closely with stakeholders across various departments to understand their needs and ensure that enterprise systems effectively support business objectives.
• Documentation and Technical Writing: Produce high-quality documentation, including process manuals, user guides, and technical specifications, ensuring clarity and accuracy for both technical and non-technical audiences.
• Domain Knowledge: Leverage expertise in key domain areas, including Customer Relationship Management, Financial Management, Human Capital Management, Contract Management, Project Portfolio Management, and other necessary domains to inform process design and system requirements.
• Facilitation and Interviewing: Lead workshops and interviews to gather business needs, facilitate discussions, and drive consensus among stakeholders regarding business processes and improvement needs.
• Communication Skills: Demonstrate strong communication skills to interview stakeholders to understand the capability needs and business process state
• Architectural Coordination: Work at an architectural level to coordinate efforts with Business Architects, Information/Data Architects, Security Architects, Product Owners, Product Managers, and other relevant subject matter experts to ensure alignment and integration of systems.
• Continuous Improvement: Identify opportunities for process improvement and innovation within enterprise systems, contributing to the development of best practices.
• Multitasking: Work effectively on multiple tasks, both independently and as a member of a team to gather information to support architecture analysis and design.

Requirements:

• Masters or Bachelor’s in IT, Computer Science, business administration, engineering, technology architecture, or related field
• Minimum of 5 years of experience in business mapping, analysis and related functions, with a strong emphasis on enterprise systems.
• Experience in process modeling, flow charting, and graphical representations and abstractions.
• Experience in facilitating workshops and stakeholder interviews.
• Knowledge of Domain Area: Customer Relationship Management, Financial Management, Human Capital Management, Contract Management, and Project Portfolio Management.
• Familiar with MS Word, Excel and PowerPoint and capable of creating visually compelling presentations
• Good analytical, quantitative, and problem-solving skills
• Good com