Manager, Customer Success (Aerospace/Manufacturing)

Company Description

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. Be part of something bigger with Chromalloy.

Job Description

The Manager of Customer Success will play a pivotal role in fostering collaboration and actively managing the Customer Solutions team in San Antonio. We're seeking an experienced customer service professional who leads the team and also actively participates in day-to-day operations. By leading from the front, the Manager ensures that our customers consistently enjoy a seamless experience. We are looking for someone that will bring new ideas to how we do things and identify opportunities to increase revenue.

Primary Accountabilities:

• Lead the local Customer Solutions team, ensuring consistent high-quality service and customer satisfaction.
• Ensure the team delivers the expected level of service, communication, and issue resolution.
• Promote best practices, consistent communication, and use of reporting documents.
• Develop and implement a comprehensive training and mentorship plan for team members.
• Identify and implement process and procedure improvements for efficiency and improved customer experience.
• Communicate customer feedback internally and externally through daily involvement and surveys.
• Leverage customer relationships to identify revenue growth and retention opportunities while building trust and credibility.
• Develop and apply structure and process where it may not currently exist 
• Manage ambiguity and affect change in situations of limited direct responsibility

Qualifications

Minimum Requirements:

If you have a Bachelor's degree along with 3 (three) years of experience in a fast paced, collaborative Manager, joining Chromalloy is a great career move. In addition to your education & experience, as a team player you will also have the following skills:

• Very strong leadership and management experience; strategic team building, mentoring, and coaching
• Management experience in highly regulated industry or aerospace with experience in Sales, Business Development, Operations, Quality or Customer Solutions.
• Six sigma or lean manufacturing experience preferred
• Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate
• Proven flexibility and ability to cope with pressure resulting from changing priorities; meet tight deadlines and reporting requirements
• Effective communication skill / style to present complex ideas in a compelling and comprehensive manner.
• Advanced MS Office Suite skills specifically using MS Excel and PowerPoint.

Additional Information

Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran's status, or visual, hearing, mental or physical disability.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

If this position requires access to export-controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy’s determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work.