Senior Account Manager, Northeast Region

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve, learn more here.

We’re building the future of pediatric and family mental health care - delivering high-quality, evidence-based support to children and families at home, in schools, and in their communities. Following the merger of two leading digital mental health organizations, we are combining our strengths to expand access, improve outcomes, and redefine how families experience care.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role:  

As a Senior Account Manager at Hazel Health, you will be responsible for cultivating, managing, and expanding relationships with K-12 partner school districts within your designated territory. Collaborating closely with the customer success team and other internal stakeholders, you will contribute to regional goals and strategies, ensuring our district partnerships are sustainably scaling to meet student healthcare needs.

In this role, you will establish and maintain strong, strategic partnerships with key decision-makers and stakeholders at all levels within a district. Acting as the chief strategist, you will lead the team in creating a dynamic experience throughout the life cycle of our K-12 partnerships.

Our ideal candidate will have prior experience in K-12 implementation, training and account management support, with a data-driven, goal-oriented approach to achieving account management principles and renewal and growth targets. A proven track record of fostering strong, dynamic relationships is essential.

This Senior Account Manager supports Hazel’s district partnership in the Northeast Region.

Location: Remote (This role requires 50+% travel in the field. Candidates based in Northeast Region are preferred)  

What You’ll Do:

Activate & manage district relationships

• Identify key stakeholders across the district and broader district ecosystem (schools, parents, local government, other community partners, etc.) that are critical to account success and develop insight into how decisions are made.
• Serve as the primary point of contact and actively build and deepen relationships by understanding stakeholder needs and priorities and appropriately matching them to opportunities and solutions within Hazel’s control.
• Lead strategic conversations focused on the value of Hazel’s products and services, opportunities for improved customer service delivery, product adoption and utilization, and expansions / renewals.

Develop and implement strategies that drive partner success

• Develop account strategies to achieve engagement, renewal, expansion, and product adoption targets, aligned with overall customer and Hazel business objectives.
• Use tailored insights to recommend and build alignment around actions that will enable care for more students while improving the operating conditions necessary for account success.
• Proactively analyze account performance metrics, product utilization data, and customer feedback and insights to identify and resolve risks that may impact the district's strategic goals. Work closely with cross-functional partners across the organization to surface customer needs and resolve issues in a timely manner.
• Conduct regular check-ins with district partners that deepen our understanding of customer needs, highlight successes, address concerns, and demonstrate how our products and services drive adoption, engagement, and measurable district outcomes.
• Provide on-site support at the district and school level to ensure smooth implementation, foster product engagement, and strengthen relationships with educators and administrators.
• Accurately track customer-related activities, communication, market data, and critica