IT Delivery Manager

Application Deadline: 17 March 2026

Department: IT

Employment Type: Permanent - Full Time

Location: London

Reporting To: Charlotte Littlejohns

Description

ROLE OVERVIEW:

This hybrid role combines Partner Management and Project Management, supporting smooth IT operations, strong partner relationships, and the successful delivery of technology initiatives across the 54 Group.

You will work closely with internal stakeholders and external IT partners to ensure operational alignment, effective communication, and high‑quality project execution. This role is ideal for someone who is highly organised, process‑driven, and eager to grow within IT operations, vendor management, and project delivery.

Key Responsibilities

Partner Management

• Serve as the primary point of contact for external IT support partners, ensuring service levels and performance standards are consistently met.
• Act as the main liaison for the service desk and coordinate issue escalation.
• Maintain and evolve operational documents, including RACI matrices, workflows, and process documentation.
• Collaborate with internal teams and external partners to ensure clear communication, accurate requirements, and operational alignment.
• Maintain and document workflows in line with ITIL best practices.
• Monitor endpoint security, MFA and SSO adoption, and overall compliance with IT policies.

Project Management

• Oversee IT project timelines, budgets, risks, and deliverables to ensure successful execution of programmes and initiatives.
• Support project teams and stakeholders in managing complex technical projects, ensuring deadlines and expectations are met.
• Evaluate vendor performance, identify improvement opportunities, and provide structured, data‑driven recommendations.
• Prepare and escalate critical issues to senior leadership with clear updates, risks, and proposed solutions.
• Drive innovation and lead new technology initiatives.

Skills, Knowledge & Expertise

Essential

• Proven experience in account management, vendor management, or partner relationship management.
• Strong organisational skills with the ability to document and maintain processes effectively.
• Knowledge of ITIL frameworks and IT operational processes.
• Familiarity with tools such as Microsoft administration portals, ServiceNow, or similar systems.
• Excellent analytical, communication, and problem‑solving skills.
• Proactive, collaborative, and detail‑oriented with a hands‑on approach to challenges.
• Experience of managing IT budgets. 

Preferred (not required)

• Basic understanding of databases and core IT operations.
• Experience with SaaS (e.g. CRMs, Project Management platforms, DAMs).
• Exposure to Lean Six Sigma or other process‑improvement methodologies.
• Familiarity with the Software Development Life Cycle (SDLC) to support technical project activities.

SALARY AND BENEFITS:

• Competitive Salary
• Annual Discretionary Company Bonus – up to 8% - 3% Company & 5% Individual
• 25 days annual leave (+ public holidays), pro-rated
• Employee Assistance Program (EAP)
• Private Healthcare
• Staff Clothing
• Working hours will be from 09.00 to 17.30 with an hour taken for lunch between 12.00 and 14.00