Office Admin Leader

Company:

Mercer

Description:

We are hiring for an Office Admin Leader role that will lead the administrative operations across the US and Mexico City offices. This is a hybrid position requiring a minimum of three days per week in the office.

We will count on you to:

• Assume the role of Office Admin for your designated office (25% of your time).
• Set the Admin strategy and goals for the US, overseeing Mexico City AA and Office Admin organizations (75% of your time).
• Ensure efficient business support services and compliance with corporate standards across the US organization.
• Serve as the first point of contact for senior business leaders regarding administrative needs.
• Drive continuous improvement efforts to enhance admin operations, including automation and process improvements.
• Conduct mid- and year-end performance reviews and provide coaching to Office Admin Managers.
• Manage performance issues and disciplinary processes to maintain productivity and quality.

What you need to have:

• Strong leadership and team management experience.
• Excellent communication and interpersonal skills.
• Strategic thinking ability to identify operational improvements.
• Experience in training, onboarding, and coaching team members.
• Proven skills in conducting performance reviews and managing disciplinary actions.
• Strong organizational and time management capabilities.
• Knowledge of corporate standards and compliance requirements.
• Ability to coordinate and manage workflows effectively.

What makes you stand out:

• A problem-solving mindset focused on operational efficiency.
• Experience working in hybrid environments with a minimum of three days in-office per week.
• Demonstrated success in driving continuous improvement initiatives.
• Ability to build strong relationships with senior business leaders.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $69,000 to $138,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.