Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a System Reliability & Support Specialist Sr. within PNC's Site Reliability Engineering Center (SRC), you will be based in one of PNC's IT Hubs: Pittsburg, Pennsylvania; Cleveland, Ohio; Denver, Colorado; Phoenix, Arizona, Dallas, Texas or Birmingham, Alabama.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• This is a combined role managing the production health of specific applications and overall support in Consumer Operations technical team.  Specifically this role includes understanding the business logic and architecture diagram of assigned applications, scheduling standardized maintenance, generating consistency reports, updating certificates, validating application health during change events, maintain data security records, execute business continuity activities.

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.

• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.

• Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.

• Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization

• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.

• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Architectural Design, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting