Operations Business Analysis Associate II

Working at Chase means making a real difference every day for your customers, your community and
yourself. How? By putting others first, doing what’s right and creating solutions that make lives better.
Build your career on our strong foundation and help shape what’s next−for you and for us. Chase, a
leading provider of diverse financial services worldwide, is actively seeking service-center team
members to create lifelong engaged relationships with our customers by delivering superior service and
quality with every customer interaction.

As a Business Analysis Associate II within the Receivables Operations Public Sector group, you will be responsible to support leadership in analyzing critical operational data and solving complex business problems. In this valued role, you will be developing strategies to support business growth, assessing and planning operations capacity, leveraging data to recommend performance and process improvement opportunities, visualizing data to tell a story, and managing business initiatives. You will participate in team-based projects with heavy interaction and collaboration with leaders and employees across the division. You will also be required to work independently with minimal supervision, while meeting all business timelines and requirements.

Job responsibilities:

• Collaborate with operations management and influence key decisions to propel business initiatives
• Leverage problem solving, modeling and communications skills
• Provide strong interpersonal and influencing skills to drive projects to completion
• Manage upwards through leveraging of data/metrics for key business decisions
• Analyze operational, performance and financial data and provide actionable responses to analysis
• Create executive level summaries of complex analyses and business results
• Build and maintain strong relationships with critical stakeholders and business partners
• Construct detailed capacity models and long/short term forecasting business projections
• Collaborate and develop effective partnerships with team members across lines of business
• Design and build quantitative and qualitative/conceptual analyses 

 

Required qualifications, capabilities, and skills:

• Excellent verbal, written, and presentation skills with the ability to problem solve
• Experience working with large complex datasets
• Ability to interpret data and identify underlying influences
• Proficient experience with data repository usage, storage and querying of critical information 
• Experience working with statistical data and applying the ability to leverage data to evaluate performance results
• Expertise using MS Excel and PowerPoint
• Strong capability on metrics development, forecasting and budgeting 
• Experience utilizing Visio, Jira, Tableau, Alteryx, and SharePoint
• Project management and meeting facilitation skills
• This role may require you to work non-traditional hours and/or additional hours as business needs arise
• This role will require a government security clearance and requires proof of U.S. Legal Permanent Residence for 7 years

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gen