Key Accounts Manager

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

Experienced business development executive accountable for National partnership growth with National Accounts, negotiating and closing agreements/contracts, program implementation, reporting and strategic account management to grow service line volumes. The Key Accounts Manager will work with insurance claims executives and Franchise owners to build, grow and maintain long-term, profitable relationships within the property and casualty insurance industry. They will also manage a dedicated Team to oversee and manage client relationships and program growth and performance

You will

• Manage Communication Cycle
  • Establish Corporate Brand relationships and communicate prioritized Action Lists
  • Monitor Progress, achieve objectives, and improve execution.
  • Optimize communication throughout company and franchise system.
  • Measuring and reporting successes, challenges and strategic planning.
  • Validate SERVPRO Value through Service Level Agreements (SLAs).
• Manage dedicated Team to oversee and manage client relationships and program growth and performance
• Program Management
  • Negotiate and Execute Quality Contracts and/or Bulletins that Provide Adequate ROI (To Be Defined) Over Life of Agreement.
  • Ensure Quality Processes are Completed Timely and Effectively.
  • Oversee issue resolution process within Client programs. o Communicate required current and future I.S. needs of our clients (i.e. reporting requirements and security protocol).
  • Grow new and existing Service Lines (Mitigation, Construction, Contents, Fire, etc.)
  • Grow Total Gross Revenues.
  • Grow National Call Center Job Referrals.
  • Communicate required current and future I.S. needs of our clients.
• Regional Marketing
  • Communicate opportunities to Franchise community to leverage on a local level.
  • Manage team members relationship building with Client field offices.
• Vendor Management
  • Validate performance of Franchise Community in accordance of client expectations.
  • Serve as Liaison to SERVPRO stakeholders, including Operations and trainers, to ensure actions plans are in place to meet performance.
  • Ensure timely and sustainable corrective actions are in place for clients.
  • Liaison for Relationship Development at all Company levels with Focus on Providing Solutions to our Franchise Community.
• Personal Growth: As a team member of Servpro Industries, Inc., it is vital to continue to increase knowledge and education; regular personal growth is vital to future performance, and personal investment in a self-improvement plan is encouraged.
• Organization: It is important to be organized in planning, documentation and job duties; keep office work area and computer files organized.
• Ownership of roles and responsibilities: For the SERVPRO team to thrive, team members must take ownership of job responsibilities; focused and engaged effort is fundamental in successfully completing the job; identify ways to be more efficient and effective.
• Communication and clarity: Responsible to communicate honestly and clearly with team members; problem solving and solution identification with Managers and Executives is encouraged to improve performance.
• National Accounts Programs: All National Accounts team members will be assigned additional duties according to areas of knowledge, skills and specialization.
• Convention Assistance: Each member of the National Accounts Team will have an assigned role as a part of ensuring the company’s National Convention is as beneficial as possible to our Franchise community.
• Unauthorized Activities: It is important for the protection of the company to report any unauthorized activities by any person associated with Servpro Industries, Inc.; issues of concern should be reported to the Director of National Sales immediately.

You have

• Ability to read, write, and communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and