Patient Access Specialist- Contact Center Scheduler
The University of Vermont Medical CenterAbout the role
The Patient Access Specialist answers inbound calls for various departments providing front-line customer service to patients, physicians and staff. The Patient Access Specialist schedules and coordinates simple and complex patient appointments for respective clinics. Incumbent prioritizes patient problems and provides appropriate patient instructions. This position requires the ability to communicate in a clear, effective, and competent manner while providing welcoming and approachable service to ensure a positive outcome
EDUCATION:
High School diploma or GED
EXPERIENCE:
Demonstrated customer service in a medical, fast-paced retail or other business environment. Call center experience preferred
Please note this is a part-time 28 hour per week position. The days and shifts are the following:
Monday: 8am-5pm EST
Wednesday- 8am-5pm EST
Thursday: 8am-5pm EST
Friday: 8am-12pm EST
This is a bargaining union position.Apply for this role
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