Telehealth Coordinator (RN)

Company Overview

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Job Overview

We have an opportunity for a Full Time Telehealth Coordinator.  This position is 40 hours per week.  

Responsibilities

Responsibilities include but are not limited to:

• Participates actively in meetings, calls and process evaluation and change.
• Telephone Triage: Completes/receives calls and identifies problems based on information collected.
• Timely and accurately document patient information.
• Works with the outpatient team to identify best practice for charting that ensures data is complete and available for the care team.
• Provides assistance to OPD staff for clinic when staffing levels cause delays in the process or assistance is requested by staff.
• Revise and incorporate findings from literature, the telemedicine workgroup and current practice in to the program to ensure constant improvement.
• Acts as a resource internally and externally with respect to research in telemedicine.
• Maintains strict confidentiality with regard to provider information and understand/adhere to sound physicians HIPAA Privacy & Security policies and procedures.
• Performs other duties as assigned or requested willingly and promptly and with a positive attitude.

Competencies required:

• Ability to work autonomously (self-starter requiring little supervision to focus on and accomplish required tasks)
• Ability to work flexible work schedules
• Ability to problem solve, make decisions and effectively communicate issues and progress to SHC Leadership
• Must be able to work cohesively in a team oriented environment and be able to foster good working relationships with others both within and outside the organization.
• Well-organized, detail oriented and able to meet deadlines with minimal errors.
• Strong written, phone and verbal communication skills; proven ability to communicate with doctors, hospital administration and other members of hospital staff.
• Able to plan, organize and manage multiple tasks concurrently.

Qualifications

Requirements:

Bachelors Degree in Nursing

SC Nursing License

At least 1 year of telehealth experience

Cerner/Epic experience

Competency in Microsoft Office Applications

 

Preferred:

2+ years telehealth experience

Bilingual (Spanish)