Global Social Channel Governance Manager

Global Social Channel Governance Manager

Remote 8-5 PST

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We’re looking for a Global Channel Governance Manager to join the Designit team that supports Microsoft Cloud Marketing Blog and Social. The Cloud Blog and Social team delivers value by establishing connections and meaningful engagements across blogs and social media. The team oversees one of the world's largest social media ecosystems, encompassing multiple commercial cloud products such as Azure, Microsoft 365, Teams, Security, Business Applications (Biz Apps), Dynamics 365, Power Platform, Viva, and Windows 365. There are 50+ social media accounts, and currently expanding to a global presence to reach 300+ accounts across three regions: America, Asia, and Europe, the Middle East and Africa (EMEA)

The Global Channel Governance Manager is an entrepreneurial problem solver, social and Sprinklr SME, and leads enterprise channel governance activities and prioritization discussions to maximize near-term impact and build for the future partnering with other Global and Corp stakeholders.

What you will do:  

• Effectively communicate with Global, Corp and Field project teams
• Develop and implement a centralized global framework and related activities to drive global operational excellence, innovation and scale
• Establish and manage the governance, access criteria, and organization of all social handles overseen by the Global COE
• Own the process and resulting procedural documents by which social handles are newly-created, consolidated, migrated, or sunset
• Manage channel claiming process in partnership with Microsoft’s legal team and representatives from social platforms
• Identify the types of audience, business, or platform insights necessary for the strategic management of social handles/channels, particularly as it relates to their creation, consolidation, or retirement
• Act as a social programming subject matter expert by internalizing the demographics, psychographics, and content needs of 15 distinct target audiences across social platforms: LinkedIn, Twitter, Facebook, YouTube, Instagram, TikTok, Giphy etc.
• Attend and participate in key Microsoft stakeholder and vendor meetings as the global channel governance, Sprinklr and programming SME
• Proactively engage stakeholders and push for consensus and meaningful collaboration
• Identify problems, proactively propose solutions, and collaborate with others to implement scalable solutions and efficiency across governance, Sprinklr, programming and the larger team
• Deliver strategy and manage regular documentation updates and process improvements 
• Establish, demonstrate, and share best practices across the larger Cloud Marketing Team

What you bring:  

• Notable global, enterprise experience working with cross-functional and highly-matrixed Fortune 100 clients  
• 5+ years in a client-facing role at a marketing agency or large corporate enterprise  
• 2+ years as a primary stakeholder contact
• Experience managing large-scale projects and collaborating with multiple groups simultaneously
• Advanced organization and project management experience working across multiple workstreams
• Uncanny ability to tackle ambiguous business problems and generate solutions in a deadline driven environment
• Ability to present to clients who are at the director level with a high degree of confidence and professionalism 
• Skilled in social media, social programming operations, project management and marketing operations
• Bachelor’s degree in business, marketing, management, or related field  
• Advanced experience using Sprinklr
• Familiarity with Microsoft SharePoint, OneDrive, Power BI, PowerPoint, Excel, Teams, Outlook

Who you are:  

• You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes via strategic solutions addressing fundamental business issues and retaining focus on wider business outcomes
• You are a skilled leader who enjoys managing a high volume of requests and tight deadlines   
• You have top-notch interpersonal, communication, and presentation skills; you communicate effectively with stakeholders, team members, and senior managers  
• You have im