(US) Sr. Organizational Change Consultant

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. 
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary:Reporting to the VP of HR & Strategic Advisory, the Sr. Organizational Change Consultant will play a critical role in driving and managing the execution of organizational change plans and initiatives across a portfolio of complex, high-impact, interconnected projects. This role is focused on building, executing and measuring customized change plans and strategies through partnership with executive leadership, people leaders and employees from both our Senior Care and Acute & Payer Business Units, and across multiple cross-functional teams, including Finance, Legal, Human Resources, Office of the CIO, Customer Success, Customer Experience, Professional Services, Customer Support & Operations, Product & Engineering Operations, Marketing, Sales & Partnerships, Mergers & Acquisitions. The Sr. Consultant will work both independently and with other change and project leaders to identify, manage and mitigate risks to projects within their assigned portfolio. In addition, they will provide hands-on guidance and mentorship to project team and change network members to ensure the successful planning, execution, and adoption of these transformative projects, and facilitate the development of an organizational change capability and culture more broadly within the organization.
This position is ideal for an experienced change management professional who has the proven ability and passion to lead multifaceted change efforts and drive a culture of continuous improvement across a rapidly growing, scaling, and maturing technology organization. If you are a change management expert with a track record of driving successful organizational transformations in the technology sector, this is the chance to drive positive change and make a significant impact in a mission-driven company, with a highly collaborative and innovative work culture.

Key Responsibilities:

• Own and manage the Change Plan for a portfolio of interconnected multi-year projects.
• Leverage existing organizational change tools and frameworks to develop, manage, and refine comprehensive change strategies and transition plans for complex, high-impact organizational initiatives. 
• Ensure all change and project plan aspects are integrated for seamless execution and address any issues or resistance that may arise during implementation to facilitate successful adoption in alignment with company objectives, technology requirements and talent capabilities.
• Develop and execute customized stakeholder readiness, engagement and communications plans that implement the right tactics at the right time to support and enable employees to adopt desired changes at all levels of the organization, while also facilitating broad, company-wide awareness and support for change efforts.
• Partner with and influence executive and senior leaders to build consensus around the need for change plan(s), to define change objectives of multiple project streams, and to ensure alignment and the appropriate prioritization of activities and resources across the portfolio.
• Proactively manage escalations by effectively partnering with senior business leaders within the project(s)/program.
• Lead engagement of change champion network(s) across the portfolio and partner with them to implement creative change management tactics where needed to address unique stakeholder needs that require communications, engagement, training and/or change adoption support.
• Partner closely with technical and business SMEs and leaders to develop impactful stakeholder needs analysis and targeted communications, training, organizational design and effectiveness, and change measurement resources, tools and artefacts that can be used to measurably drive adoption by executive leaders, people leaders, and front-line employees.
• Partner closely with other change management team members to define and establish metrics and key performance indicators (KPIs) to measure change management plan progress. Regularly report on change adoption metrics, and look for ways to continuously