Patient Services Supervisor

Description

Summary

Supervises and coordinates activities of employees engaged in handling patient calls and posting payments by performing the following duties personally or through subordinate coordinators. This position is responsible for ensuring that all phone calls are properly answered, and payments are posed in a timely and efficient manner.

Essential Duties and Responsibilities

• Ensures that all patient calls are answered timely and that appropriate follow-up is performed.
• Ensures that all calls are handled professionally, and customer service is exceptional.
• Oversees the timely and accurate posting payments and denials.
• Works with quality assurance to ensure that batches are balanced, complete and accurate.
• Assures compliance with self-pay and bad debt policies.
• Assists the Billing Manager in establishing and monitoring productivity standards, quality improvement and assurance and directs staff in meeting departmental goals.
• Prepares timely month end closing activities.
• Preparation of monthly spreadsheets based on month end data.
• Assists in compiling reports at month end as needed.
• Reports on status and action plans from patient service meetings
• Assists Medical Billing Specialists in establishing and maintaining Urgent Care Billing policies and procedures.
• Regularly reviews statistics and develops strategies to be more efficient
• Responsible for research of credit balance accounts and identifies source of overpayment.
• Other duties as requested

Supervisory Responsibilities:

• Directly supervise employees in the Billing Office
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills - Strives to continuously build knowledge and skills, shares expertise with others.
• Customer Service - Responds promptly to customer needs.
• Interpersonal Skills - Maintains confidentiality.
• Oral Communication - Responds well to questions; participates in meetings.
• Written Communication - Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit.
• Quality Management - Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability.
• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity - Promotes a harassment-free environment.
• Ethics - Keeps commitments; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures.
• Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks.
• Professionalism - Reacts well under pressure; accepts responsibility for own actions; follows through on commitments.
• Quality - Monitors own work to ensure quality.
• Adaptability - Changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Dependability - Keeps commitments; commits to long hours of work when necessary to reach goals.

Education and/or Experience High school or equivalent with 5 years of medical billing experience.

Certificates, Licenses, Registrations Clinical license and certification preferred, but not required.

Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspo