Jobs and Careers

Customer Service Associate Analyst

United Statesfull_timeVerifiedPosted 28 Jul 2026

💰 $63,140/yr($48,180/yr – $63,140/yr)

About the role

The Customer Service Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
Provide first-level technical phone, email, and customer support for federal agencies and financial institutions
Log, manage, and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
Ensure all cases are updated on a regular basis and clients are advised of status
Interact with internal teams and external financial teams and partners
Support end-to-end file transmissions through the Treasury Web Application Infrastructure
Provide customer service and timely resolution to high profile & sensitive clients
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

0-2 years of relevant experience in help desk and/or application support preferred
Proven relationship building and customer service skills
Mid-Shift: 12:30pm- 9:00pm

Education:

Bachelor's degree/University degree or equivalent experience

  Customer Svc Assoc Analyst - B10 – Hybrid

•   Respond to inbound service calls from government and corporate
clients
•   Perform necessary account maintenance to fulfill client requests.
•   Communicate account status, procedures and other information as
needed to respond to client inquiries.
•   Research and resolve client inquiries/concerns.
•   Follow established procedures/processes and Citi best practices while
assisting client inquiries.
•   Gather information and lead the client using practical troubleshooting
techniques to determine source of error.
•   Escalate client issues to the next level of support when appropriate.

Must pass Citi background check and Government Background screening
Full Time Position
Mid-shift
Hybrid

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$48,180.00 - $63,140.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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