Claims Manager, Liability & Property Damage

Manager, Claims - Liability & Property Damage

Location: South Sioux City, NE

 

Summary

As the Manager, Claims - Liability & Property Damage, you will provide leadership, strategic direction, and operational oversight for a team of claims professionals handling liability and property damage claims. This role is responsible for driving claim quality, developing talent, improving operational performance, and ensuring fair, consistent claim outcomes. You will serve as both a people leader and technical claims expert, partnering across the organization to deliver exceptional customer service, effective claims management, and strong financial results.

 

What You'll Do

Claims Leadership & Strategy

• Lead and execute claim handling strategies that support organizational objectives, customer service standards, and financial performance goals.
• Drive consistent application of best practices in coverage analysis, liability assessment, reserving, investigation, negotiation, and claim resolution.
• Monitor claim trends, emerging exposures, litigation activity, and loss drivers to identify opportunities for operational and claims process improvements.
• Ensure appropriate reserving practices and financial stewardship across the team's portfolio.
• Partner with senior claims leadership on departmental initiatives, strategic priorities, workflow optimization, and change management efforts.
• Analyze operational metrics, quality reviews, and performance data to improve outcomes, increase efficiency, and reduce claim costs.
• Support large-loss and complex claim management through strategy development, settlement planning, and claim resolution guidance.
• Identify opportunities to improve litigation management strategies and claim outcomes through collaboration with internal and external partners.

Team Leadership & Development

• Lead, coach, mentor, and develop a team of Liability and Property Damage Claims Adjusters.
• Conduct regular one-on-one meetings, performance discussions, and career development planning.
• Foster a culture of accountability, continuous improvement, collaboration, and customer focus.
• Provide technical guidance and support on complex coverage, liability, negotiation, and litigation matters.
• Create development plans that build technical expertise, leadership capabilities, and overall employee engagement.
• Recognize performance, address performance concerns, and support employee growth through ongoing coaching and feedback.

Claims Operations

• Review and audit claim files to ensure quality, compliance, reserving accuracy, and adherence to company standards.
• Monitor workloads and resource allocation to ensure timely and effective claim handling.
• Troubleshoot escalated claims and operational challenges while identifying solutions that support positive business outcomes.
• Ensure claims are handled in compliance with state regulations, company guidelines, and industry best practices.
• Drive continuous improvement initiatives that enhance both customer and employee experiences.

Business Partnership

• Collaborate with Safety, Underwriting, Legal, Risk Management, and other business partners to identify trends and mitigate future loss exposure.
• Provide analysis and recommendations regarding claim activity, loss trends, and operational performance.
• Participate in workforce planning, hiring, succession planning, and organizational development initiatives.
• Support the development and implementation of training programs, procedures, and departmental best practices.

 

What Makes You Successful

• You are a strong people leader who develops talent and creates high-performing teams.
• You think strategically and can translate organizational goals into actionable claims initiatives.
• You possess strong business acumen and understand the financial impact of claim decisions, reserving, litigation management, and settlement strategies.
• You effectively balance customer service, claim quality, compliance, and operational efficiency.
• You leverage data and performance metrics to identify trends, solve problems, and drive continuous improvement.
• You excel at coaching and influencing others through collaboration, accountability, and clear communication.
• You are confident making difficult decisions on complex claims and high-exposure loss situations.
• You build strong partnerships across departments and effectively navigate competing priori