Senior Product Manager

Job Description: Senior Product Manager

Human Risk Management  |  Minneapolis, MN or Lexington, MA

Mimecast protects over 42,000 organizations from sophisticated cyber threats. We’re looking for a Senior Product Manager to join our Human Risk Management team, focused on driving product growth, customer adoption, and retention across our Security Behavior Management (SBM) platform and the Human Risk Command Center (HRCC).

This is a hands-on IC role that sits at the intersection of product management and growth strategy. You’ll own the SBM growth portfolio, including upsell and cross-sell motions, channel enablement, and feature adoption, while also owning the customer retention and adoption lifecycle across both SBM and HRCC. You won’t be building core platform features. You’ll be making sure customers successfully adopt what’s been built and expand into more.

What you’ll be responsible for

SBM Growth & Expansion

• Own the SBM upsell and cross-sell motion into the existing Mimecast customer base, including positioning, sales enablement, and adoption tracking
• Support channel go-to-market efforts for SBM, ensuring product positioning and enablement materials are aligned for partner-led sales
• Own SBM feature adoption, driving usage of key capabilities across the eligible customer base
• Define cross-sell signals and product-qualified lead criteria that feed into the sales pipeline
• Partner with product marketing and sales engineering on competitive enablement, go-to-market readiness, and launch coordination for SBM releases

Cross-Product Customer Retention

• Build and maintain a structured process for tracking at-risk accounts across SBM and HRCC, partnering with CS and Support to drive early intervention
• Identify systemic patterns in customer escalations and churn drivers, and translate them into prioritized product investments and roadmap recommendations
• Own the escalation triage process from a PM perspective, ensuring high-priority customer issues are routed to the right PM and resolution plans are communicated

HRCC Adoption & Onboarding

• Own the HRCC post-sale adoption lifecycle, focused on improving customer activation, engagement, and time-to-value
• Drive integration adoption programs in partnership with the Integrations PM and customer success
• Identify and resolve onboarding friction points that prevent customers from realizing HRCC value
• Track adoption metrics for new HRCC capabilities and feed findings back into product prioritization

Analytics & Reporting

• Define and maintain the adoption and retention metrics framework across SBM and HRCC
• Produce regular adoption and retention reporting for PM leadership and executive stakeholders
• Partner with data and engineering teams to instrument product usage tracking where gaps exist

What you’ll bring

Product Management Foundation

• 5+ years of product management experience in B2B SaaS or enterprise software
• Proven experience with product-led growth motions: adoption funnels, upsell/cross-sell, packaging strategy, or channel enablement
• Strong analytical instincts with demonstrated ability to define metrics, build dashboards, and use data to drive prioritization and measure outcomes
• Experience working cross-functionally with sales, CS, product marketing, and engineering teams on GTM execution
• Track record of owning customer-facing outcomes (adoption rates, NRR, churn reduction) rather than just shipping features

Domain & Technical Fluency

• Familiarity with cybersecurity, risk management, or enterprise IT environments. Direct experience with security awareness training, human risk management, or identity/endpoint security is a strong plus
• Comfort working with product analytics tools (Pendo, Amplitude, Mixpanel, or equivalent) to analyze usage patterns, define segments, and track funnel performance
• Ability to engage with engineering on data model and instrumentation discussions. You don’t write code, but you can specify what needs to be tracked and why
• Proficient in leveraging generative AI tooling (Claude, ChatGPT, Cursor) to accelerate analysis, documentation, and prototyping workflows

Collaboration & Execution

• Strong communicator who can distill complex adoption and retention data into clear narratives for leadership, CS, and sales audiences
• Comfortable managing customer-facing conversations and executive-level escalations, with the ability to balance empathy with roadmap constraints
• Detail-oriented with strong operational instincts. You can build a structured tracking