Manager Front Store

Requisition ID:  186364 
Career Group:  Pharmacy Careers 
Job Category:  Retail - Front End 
Travel Requirements:  0 - 10%
Job Type:  Full-Time
 
Country: Canada (CA) 
Province: Newfoundland and Labrador  
City: St. John's Metro Area
 
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  
 
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
 

Ready to Make an impact?

The Manager Front Store will provide and communicate the strategic direction and vision for the store. The Manager will manager all facets of store operations and ensure operational excellence in retail merchandising, inventory management, employee engagement, and customer engagement and relations.  The Manager will coach and develop the store team to provide superior customer service and shopping experiences which will be achieved through execution of strategy, customized for the local market in an engaging working environment, while achieving budgeted financial results.  Actively contributes to an environment of employee and customer engagement.

Here’s where you’ll be focusing:

People Leadership
• Demonstrates co-operation and enthusiasm for Lawtons Drugs initiatives; flexibility in response to situations outside the norm
• Partner with other departments in overall store strategic direction and team spirit
• Create a coaching and development culture for all store employees which embraces a passion for health and wellness
• Oversee total store talent management including recruitment, succession planning, orientation and training, performance management and compensation.
• Ensure the communication of operational requirements/changes and store vision to total store

Customer Offering
• Understand and respond to local market needs and competition
• Ensure superior execution of retail programs and provide feedback and recommendations to appropriate parties
• Role model, coach, and reinforce customer service expectations on a daily basis for all staff
• Ensure community presence by working with store management and community partners to host/support community events
• Create a shopping experience that engages your customers in a way that enhances loyalty, sales, and profit
• Execute winning conditions
Policy/Regulatory Adherence
• Ensure all applicable company policies and procedures are communicated and adhered
• Responsible for ensuring that WHMIS and OH&S and other requirements through the LMS are implemented and maintained

Financial
• Responsible to ensure efficient operation of the business to achieve all financial targets and deliver on budgeted Key Performance Indicators
• Manage front store expenses 
• Identify and capitalize on opportunities within store/market
Personal/Professional Development
• Thoroughly understand all relevant company programs and attend training as required
• Maintain knowledge of current industry trends
Employee Engagement
• Be known as the “employer of choice” by actively supporting an environment of employee engagement

Other Duties
• Coordinate maintenance of store equipment and repairs
• Actively contributes to an environment of employee and customer engagement
• Other duties a required

What you have to offer:

Required Technical Skills:

• Above average oral and written communication skills
• Full knowledge of retail operations and skills throughout the total store

Preferred Technical Skills:

• Working knowledge of SAP, POS and Chainware

Required Education:

• High School Diploma
• Two to three years of experience in a supervisory role

Preferred Education:

• Undergraduate Degree
• Retail experience
• A combination of education and experience may be considered

 

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physi