Customer Service Escalation Phone Rep (Part Time)

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Are you an active listener, critical thinker, and enjoy solving problems? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone and by chat? If so, this opportunity may be for you!

The eAlert department is seeking talented team members to join our dynamic department. Agents assist customers calling and chatting in who have received notification pertaining to a past rental or previous transaction. Using customer provided information, agents assist the customer with taking a payment for a prior rental or resolving an outdated alert. Agent's craft acceptable solutions to address our customer's needs. Our goal is to get the customer back on the road!

Must be included in your application to be considered: 35-40 WPM (words per minute) score on typing assessment

Rate of Pay: Can earn $16-19 per hour within the first 6 months based on performance. (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

Scheduling Requirements: 

• Part Time team members must be available to work at least 32 hours per week, Monday - Sunday (includes 8.5 hours on either Friday, Saturday, or Sunday).
• The total number of hours scheduled each week will be based on business needs.
• Shifts between 6:00 AM - 7:00 PM Arizona time (Friday, Saturday, and Sunday are required).
• Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required.

Exclusive U-Haul Benefits Designed for Your Success:

At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.

This job might be for you if:

• You enjoy helping people, have an outgoing personality and have a customer-focused attitude.
• You thrive in a fast-paced environment with a focus on quality and attention to detail.
• You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens.
• You communicate efficiently through an instant messaging program.
• You can work independently delivering practical solutions and you thrive in a collaborative team environment.

Minimum Qualifications:

Minimum 6 months customer service experience

Friendly and Caring Tone:

• Engage with customers in a friendly, approachable manner.
• Support a positive environment for customer interactions.

Knowledgeable Care for Various Customer Needs:

• Maintain a deep understanding of our products and services to offer tailored solutions.
• Anticipate customer needs and offer proactive service.

Ability to Display Empathy in Adverse Environments:

• Show empathy and understanding when assisting with customer concerns.
• Maintain composure in challenging situations, providing thoughtful and helpful solutions.

Efficiency in Navigation:

• Navigate multiple software applications and systems with speed and accuracy.
• Employ quick problem-solving skills to provide efficient solutions.

Typing and Language Skills:

• Possess a normal typing speed, ensuring accurate data entry.
• Strong spelling and grammar skills for professional written communication.

Training/Education:

This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call/chat support from Advanced Agents.

• 2 weeks: Monday-Friday from 8:00am-2:00pm or 2:00pm-8:00pm
• Includes instructor-led concept courses along with self-lead courses to be completed.
• Certain concept/education courses may be scheduled outside your availability; therefore, some flexibility within the initial education period is necessary.
• These courses will be leveraged with the support described above to empower you to confidently take live