Senior Process Improvement Analyst

Role OVO-View

Team: Performance and Insight

Salary banding:  £45,770 - £60,000

Experience: broad experience of team working and cross functional engagement in a similar role. 

Working pattern: Full-Time

Reporting to: Joanna Hemingway - Senior Manager Analytics Governance

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Analyse, Insight, Improve

Top 3 qualities for this role: Collaborative, Problem Solver, Innovator

 

Where you’ll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. 

You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

 

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

 

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

• The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data and adapt quickly to our changing operational and technical environment. We handle complex and challenging issues and projects, embed a culture of continuous improvement and enable the business’ strategic transformation.
• Through great Data Governance - we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely and is accessible to those who need it.
• Easier to understand performance data - we create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tell us
• Understanding the work - we have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system.
• Innovation and collaboration - as well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be

 

This role in a nutshell:

An exciting opportunity to use your analytical expertise to drive operational excellence across OVO. You'll be working with data to tell the story of our operational performance, using insights to identify improvement opportunities and working collaboratively with teams to implement changes that benefit our customers. Combining strong analytical skills with continuous improvement methodologies, you'll extract insights from data, conduct rigorous root cause analyses and lead improvement initiatives that enhance efficiency and customer outcomes.

 

Your key outcomes will be:

Performance Analysis & Insights

• Analyse operational data to identify patterns, trends and improvement opportunities, extracting insights from both quantitative KPIs and qualitative sources such as customer cases
• Build narratives through visualisations and reports that clearly present important information and outcomes to stakeholders at all levels
• Monitor performance against agreed metrics and identify trends or issues requiring attention
• Build in automation from trusted data sources using our data governance standards and choose the right platforms for the audiences who need to consume the data
• Take your requirements and build new reusable views of performance tailored to the different levels within your organisation

Process Improvement & Root Cause Analysis

• Conduct thorough root cause analyses using structured methodologies (5 Whys, Fishbone Diagrams, etc.) to understand underlying issues
• Map, analyse and doc