Senior Business Systems Administrator

Company Overview 

Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.

We are an Equal Opportunity Employer.

Description of Duties 

Title : Senior Business Systems Administrator

Department: Technology/IT/Finance

Reporting To: Head of Strategy

Classification: Exempt

Salary/Hourly Range*:  $140k to $160k

Working Hours*: Monday through Friday 

Location: Van Nuys & Veron

We are seeking a highly skilled Senior Business Systems Administrator to oversee and optimize our core business systems including NetSuite (ERP), Shopify and Airtable. As a key member of our technology team, you will drive system reliability, scalability, and innovation while partnering closely with Operations, Finance, Product and Retail teams. 

This role will ensure that all systems within our tech stack are well-maintained and seamlessly connected—enabling efficiency, visibility, and growth across the organization. You'll also lead integration projects for new systems and help the company take proactive approaches to ensure data is accurate and reliable across systems and teams.

The ideal candidate has strong expertise in retail systems, iPaaS integrations and data management, paired with solid project management and cross-functional communication skills.

Essential Duties and Responsibilities

System Optimization & Governance

• Data Integrity: Monitor and maintain data accuracy across all integrated systems, implementing automated checks and resolving discrepancies proactively
• Maintenance: Implement system upgrades and patches across business platforms
• Process Improvement: Identify opportunities to automate manual processes, reduce system friction, and improve operational efficiency through better integrations
• Vendor Management: Manage relationships with technology vendors, integration platform providers, and external consultants as needed

Technical Leadership & Integration Management

• System Implementation: Own the end-to-end setup and integration of new business systems, from requirements gathering through to configuration, testing, and deployment
• System Integrations: Design, build, and maintain integrations in Celigo or other middleware connectors to link NetSuite, Shopify, Airtable, and other platforms

Netsuite Administrator

• System Management: Primary troubleshooting support, lead optimization requests, work with external consultants on creating customization and automations
• Strengthen Data Reporting: Create and evolve business reporting, allowing users to make impactful business decisions with speed and precision
• Training: Support company initiatives to have all users well-versed in report building, finding information and easily updating transactions

Operations Enablement & Communication

• Process Documentation & Training: For all new system implementations, deliver clear communication of system structure, technical workflows, and operational processes to the Operations team and other stakeholders
• Cross-Functional Partnership: Translate business requirements from cross-functional partners into technical solutions and integration strategies
• Change Management: Lead change management efforts for sys