Manager of Clinical Operations, Transplant – Full Time, Days (08HR)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
Directs, manages, and coordinates the patient care delivery, personnel, and administrative, business, and technical operations of one or more operations groups in the applicable department/center. Collaborates with leadership, overseeing care, including, but not limited to, day-to-day operations, applicable policies and procedures, marketing, customer/patient satisfaction, facilities, maintenance, procurement of supplies and contact services, finance/budget, human resources, and planning and development. Plans, develops implements and evaluates health care services, programs and activities; and acts as the department/center leader to ensure the goals and objectives are met. The Manager has the responsibility to collaborate with physicians and other health care providers to maintain and improve services. The Manager leads a team consisting of such specialists as department/center technicians, patient admitting, patient coordination, medical assistants, surgical schedulers, and nurse coordinators. The Manager is not required to be an RN; however, in those cases where the Manager is not an RN, a manager with an RN license will manage and evaluate nursing staff with respect to their professional practice within the scope of their licensure.

Locations
Stanford Health Care

What you will do

• Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.
• Cultivates and provides exemplary customer service, assuring that customer service standards are consistently met or exceeded; identifies opportunities to improve services and takes correction actions accordingly; analyzes customer/patient complaints, concerns and suggestions and provides appropriate follow-through, including prompt response to resolve any customer/patient complaints.
• Sustains SHC operating system throughout the department/center.
• Develops, recommends, implements and interprets new or revised policies, standards and procedures; monitors and enforces compliance.
• Ensures quality program management through compliance with federal, state and local regulations concerning health care and Joint Commission guidelines; continuously assesses care and services provided to meet or exceed the needs and expectations of patients/customers; identifies opportunities to improve quality of care; and assesses and improves key processes that directly affect patient services
• Manages facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times, and that workstations and patient workflow are organized to assure optimal effectiveness and efficiencies; coordinates maintenance and repairs of area, equipment and instruments; identifies operational needs; manages appropriate level of equipment and supplies; coordinates and integrates intra/inter-department systems.
• Participates in the development of services by assuring that any new health care providers who join the staff are appropriately supported and oriented; assures that growth opportunities are identified; markets and promotes new and existing programs and services to patients and the community; functions as clinic liaison, representing the clinic and hospital to local community and business groups and patients/customers.
• Manages and integrates functions to support the department’s/center’s priorities as regards growth and expansion goals and initiatives, and provides effective leadership, business acumen and vision to maintain and “grow” the clinic’s services, including preparing and managing business modeling.
• Provides for fiscal program management by preparing and maintaining annual operating budget within prescribed parameters by monitoring income and expenses to ensure that budgetary targets are met; forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic(s)’ market position, financial situation, space utilization, etc.; monitors performance of the plan, making adjustments as needed; prepares financial reports and projections; identifies opportunities to improve financial systems and services.
• Supervises and directs the work of professional and support staff to achieve optimum patient flow and cycle times appropriate for services; analyzes staffing mix and staff deployment to meet clinic needs; intervie