Customer Srvc - Field

You’re excited about this opportunity because you will... 

• Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards 

• Maintain knowledge of current sales promotions 

• Respond to customer phone inquiries, address customer concerns and resolve escalated customer service issues.  

• Process and follow up on phone orders, back orders and special orders. 

• Follow up with customers regarding pending issues (i.e. delivery dates, replacement parts, etc). 

• Locate merchandise for customers form other stores and initiate charge sends 

• Maintain up to date customer service log. 

• Assist on sales floor as needed 

• Perform other duties as assigned by management.  

• Comply with all Company policies and procedures.  

 

Why you will love working at Williams-Sonoma, Inc. 

• We’re a successful, fast-growing company with an entrepreneurial vibe 

• A technologically and data-driven business 

• Competitive salaries and comprehensive health benefits 

• We’re at the forefront of tech and retail, redefining technology for the next generation 

• We’re passionate about our internal and external clients and live/breathe the client experience 

• We get to be creative daily 

• A smart, experienced leadership team that wants to do it right and is open to new ideas 

• We believe in autonomy and reward taking initiative 

• We have fun! 

 

We’re excited about you because...

• 1-2 years retail sales experience, (specialty retail preferred, but not required) 

• 1-2 years customer service experience 

• Proven ability to prioritize and handle multiple tasks simultaneously  

 

Physical Requirements: 

• Ability to be mobile on the sales floor for extended period of time.  

• Availability to work a minimum of three shifts per week, minimum of three Saturdays per month and two Sundays per month, annual inventories and entire holiday season (November and December) 

• Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques 

• Ability to operate POS systems.  

 

About Williams-Sonoma, Inc.  

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home.  Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham.  These brands are among the best known and most respected in the industry.  We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces.  We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago.  What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate.  In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry.  Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. 

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