Account Manager, Remote

Who We Are:

Managed Health Care Associates, Inc. (MHA), provides care communities with access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum including long-term care, home infusion, and specialty pharmacies, as well as senior living and other group living facilities. Our team of associates are passionate about our common mission of helping people age with grace, and champion our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers

 

MHA Long-Term Care Pharmacy

Achieving success as a long-term care pharmacy requires a comprehensive range of solutions and insights to create efficiencies, improve revenue and drive out costs. Enabling the success of our members is our mission and has been our mission from the start. This is why MHA was first to market with our long-term care pharmacy network. Our network remains the largest network of independent long-term care pharmacies in the country and is a core factor in securing access and optimum terms for our members. With over 25 years serving our long-term care pharmacy members and anticipating their need. Our member retention rate is market leading.

 

Who we’re looking for:

The Account Manager, LTCP will provide unparalleled support of MHA’s Long Term Care Pharmacy Members by providing, developing strong relationships with the members in their territory, by providing competitive contracts, as well interactive Quarterly Business Reviews all designed to help our members leverage efficiency and cost savings.

The primary responsibility of the Account Manager is to support members within their territory by conducting sales and customer service activities. You will also sell and provide support of pharmaceuticals, medical/surgical supplies (“MPS”), business products and services (“BPS”) and capital equipment within long term care pharmacy provider accounts, in accordance with agreed business plans. The Account Manager will also be responsible for working with our Network Team for customer reimbursement issues.  

 

What You’ll Be Doing:

Account Relationship Management:

• Serve as the primary point of contact and advocate for clients, ensuring their needs are understood and prioritized thought clear and effective communication.
• Provide direct client support and foster relationships with various contacts within the pharmacy by conducting regular check-ins and follow ups with customers via email and/or phone to support current needs, address concerns, and provide account updates.
• Monitor and analyze market trends, competitor activities, and customer needs to refine sales tactics.
• Maintain a robust sales pipeline and regularly report on sales activities, progress, and forecasts.

Account Retention and Growth:

•  Develop and maintain strong, positive relationships with key client stakeholders to foster trust and loyalty
• Develop and implement effective internal sales strategies to penetrate the post-acute care market and achieve revenue goals.
• Identify opportunities to upsell or cross-sell additional products or services to existing clients.
• Create internal sales opportunities for MHA products and services to long-term care providers for MHA contracts.
• Ensure client satisfaction and retention by delivering a high level of service and support.

Problem Solving and Issue Resolution:

• Identify and resolve any client issues or concerns related to LTC Network and Medicare Part-D promptly and effectively.
• Proactively anticipate potential problems and implement preventative measures to minimize client dissatisfaction.
• Utilize all MHA sales and marketing reports to support and articulate the value prop and review the opportunities for our member pharmacy providers.

Collaboration and Communication:

•  Manage and communicate the external sales and marketing activities developed by internal marketing, Trade Relations, senior management and clinical research.
• Work closely with internal teams, including customer service, operations, and product development, to ensure client needs are met.
• Communicate client feedback and market insights to internal stakeholders to drive continuous improvement and innovation.
• Coordinate with the finance team to manage account receivables and ensure timely payments.

Performance Tracking and Reporting:

•  Utilize customer relationship management (CRM) tools to manage client interactions, track opportunities, and maintain accurate records.