IT Support Specialist

The Opportunity:

At Avantor, people are the most important part of our success because they drive our global performance. That’s why our Operations, Lab Services, Sales, and many other Avantor teams rely on our talent acquisition initiatives to attract, engage and hire the right talent. Avantor’s Help Desk/Site Support vertical is a crucial part of this mix, enabling all our internal teams worldwide to grow beyond their limits.

Under moderate supervision, field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner. Provide updates within stipulated period and track open incidents till closure. Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support. Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up till closure. Identify and suggest possible improvements on procedures.

This position reports in the Lead Administrator and will be onsite at our Carpinteria, CA Nusil location.

What we’re looking for:

• Education: High school diploma required; Associates or Technical school degree preferred
• Experience: 1-2 years' experience providing IT Support

Who you are:

• Ability to multi-task, troubleshoot, and adapt to changing environment
• Outstanding customer service skills
• Ability to travel up to 5-10% of time
• Ability to work independently and prioritize multiple work streams.
• Ability to prioritize multiple high priority support requests.
• Working knowledge of Lotus Notes and LanDesk technologies Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that frequently weigh up to 25 lbs, and occasionally up to 60 lbs.

How you will create an impact:

• Provides support of all PC, network, and Server hardware and software applications included but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end user applications and computing devices.
• Receives direction for more complex issues from Lead Administrators or management.
• Provides troubleshooting. Assists with product evaluation, selection, deployment, and use.
• May participate in the testing and evaluation of new desktop packages and implements prototypes. Provides setup, deployment, and support of mobile devices.
• Monitors on-site IS Systems, including backups, UPS, and server/network equipment.
• Provide remote support for facilities and associates.
• Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc).
• Engages with external vendors for support and services.
• Conducts end user training and learning sessions with associates.
• Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.
• Maintains listing of spare inventory and electronic waste.
• Performs other duties as assigned.  

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

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