Sr. Manager, Command Center Operations

Who We Are

Aurora (Nasdaq: AUR) is delivering the benefits of self-driving technology safely, quickly, and broadly. Founded in 2017 by experts in the self-driving industry, Aurora is revolutionizing transportation – making it safer, increasingly accessible, and more reliable and efficient than ever before. Its flagship product, the Aurora Driver, is a platform that brings together software, hardware, and data services, to autonomously operate passenger vehicles, light commercial vehicles, and heavy-duty trucks. Aurora is partnered with industry leaders across the transportation ecosystem including Toyota, Volvo, PACCAR, Uber, Uber Freight, FedEx, and U.S. Xpress. Aurora tests its vehicles in the Bay Area, Pittsburgh, and Texas and has offices in those areas as well as in Bozeman, MT; Seattle, WA; Louisville, CO; and Detroit, MI. To learn more, visit www.aurora.tech.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Sr. Manager, Command Center Operations.

In this role, you will

• Be a key leader on our Operations team as we build and shift our organization to support both R&D and scaled commercial operation
• Monitor and direct all dispatching activities, including planning, route monitoring, customer communication and metrics
• Ensure staff members fully and consistently comply with safety rules, administrative procedures and policies and government regulations
• Initiate and direct investigations to resolve internal or customer complaints and verify their authenticity and accuracy
• Collaborate with staff members and fellow managers to create, modify and implement goals, procedures, policies and objectives when the opportunity presents itself
• Lead a team of operations professionals with clear goal and priority setting, constant process improvement, and successful change  management skills
• Identify key areas of inefficiency, work cross-functionally to establish best practices, and create & implement Standard Operating Procedures
• Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
• Partner with cross-functional teams to refine and implement procedures for operating a growing fleet of autonomous vehicles 
• Effectively manage, develop, and grow a experientially disparate team
• Lead by example, handle emergency situations with composure and make frequent pragmatic, safety-based and efficiency-based judgment calls
• Establish and drive strategy supporting the evolution of the development of our autonomous technology and the commercial delivery of a logistics and ride-sharing service to customers - guiding  the team to solve for the present with an eye to the future.
• Develop, track, and improve metrics for customer service, fleet utilization and safety
• Effectively translate company priorities to discrete, relatable, and actionable goals for the team and drive their implementation

Required Qualifications

• Bachelor’s degree (B.A./B.S.) in related field or equivalent strongly preferred
• At least ten years related experience or equivalent in the transportation industry
• Experience working in a centralized dispatch environment strongly preferred
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Demonstrated ability to motivate and empathize with a disparate population of employees working 24/7/365
• Strong ability to communicate (verbal and written) succinctly and effectively to various global audiences, from engineers to partners to C-level executives 
• Master collaborator -- unflappable with impeccable attention to detail and organization, ability to influence, motivate, and generate goodwill with teammates while juggling multiple projects at once and never letting the ball drop
• Strong organizational, problem-solving, and analytical skills (lean six sigma experience preferred)

Location

• Coppell TX with willingness to travel to terminals in Dallas Fort Worth area

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Pay Range 

The base range for this position is $149,000 - $239,000.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the fu