Outreach Executive I

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health 

Title: Outreach Executive I

Location: Sutter Ave.

Role Description:

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. Outreach Executives should be engaging Medicare seniors with the goal of having those individuals become patients of Oak Street Health.

Outreach Executives will work very closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in their assigned territory.

Check out this pamphlet for a sneak peek into the life of an Oak Street Outreach Executive!

Core Responsibilities:

• Sales

  • Generating leads by effectively engaging Medicare senior community through event execution and local community outreach

  • Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives

  • Prospecting and cold calling to prospects & new leads assigned to you. Additional new channels of leads that are assigned to you may come from:

    • Leads driven through Digital channels

    • Leads generated by other Outreach Executives

  • Nurturing prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking

  • Collaborating with your Community Relationship Manager (CRM), other OEs, and your Outreach Manager/Outreach Director to drive lead generation with local community members or Insurance Agents (IAs)

• Relationship Management 

  • Maintaining consistent touchpoints with prospects to continuously engage prospects to drive new patient growth in assigned territory

  • Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems

  • Acting as point of contact for both the clinical team/center team if center staff have any questions about the patient

  • Resolving any concerns & complaints new prospects & patients may have about Oak Street Health by working with prospect to understand the concern or directing the prospect or patient to another Oak Street employee

  • Other duties as assigned

What we're looking for:

Required:

• 2+ years in Sales or Healthcare environments.

• Proven ability to cold call, manage digital lead channels, and influence key stakeholders.

• Exceptional verbal and written communication skills with a professional phone presence.

• Skilled at navigating external barriers and managing multiple priorities in a fast-paced environment.

• Must have a valid driver’s license and reliable transportation.  Note: This role is 60% field-based and 40% clinic-based.

• Flexibility to work weekends for community events and patient engagement.

• US work authorization

Preferred:

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

• Strong computer skills, including basic knowledge of Microsoft and/or Google Suite

• Experience with Customer Relationship Management (CRM) and/or Electronic Medical Record (EMR) software is a plus.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $42.35

This pay range represents t