Team Lead, Document Control

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, as a Team Lead, you will assist management in leading a team of Coordinators to success. This includes, but not limited to: meeting department expectations, support in coaching, training, managing, and developing team members. 

In long, the Document Control Team Lead: 

• Learn and utilize a wide variety of departmental reports to assist with establishing goals and meeting objectives. 

• Manages team assignments to ensure company standards and objectives are met. 

• Assist with leading the development and training of team members. 

• Assists department leadership with conducting meetings, ensuring daily and weekly game plans are communicated and understood. 

• Coach team to provide excellent internal and external customer service via phone, email, and tickets. 

• Provide proactive leadership to the team to achieve maximum performance, as well as create and maintain a positive work culture consistent with Bridgecrest's vision and values. 

• Complete other projects as needed. 

• Proficient in the Document Control Coordinator and Specialist job functions. 

So What Kind of Folks Are We Looking for? 

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. 

• A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it!  

• Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must. 

• Plays well with others. You will be working in a high-functioning team environment. We work together to win together. 

• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. 

• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution. 

The Specifics. 

• High School Diploma or GED required 

• Requires automotive title experience in a call center or retail environment

• Must be comfortable working on site and have availability weekdays from 7am-4pm. This team works out of our Operations Center in East Mesa. Occasional overtime on Saturday's during peak seasons. 

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! 
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! 

• Paid Time Off. Not just lip service: we work hard, to play hard