Sr. Director, Client Solutions, National Issuers and Partnerships

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The North America Product Client Strategy and Solutions organization is responsible for bringing best in class payment solutions to market that support the business needs of Visa's US client base, including issuers, acquirers, processors, merchants, and technology partners.  Within this organization, the Senior Director, Head of Client Solutions – Nationals, Partnerships will lead the team responsible for all client-facing activities with both Visa’s National Issuer client segment as well as strategic technology partners. The scope of the team spans across all Visa products – core and value-added services.  Responsibilities of the team include:

Client Solutions

• Socializing and evangelizing Visa's product strategy, roadmap and benefits across all client types and segments
• Understanding client business needs and priorities, defining client solution business requirements, and working with both regional and global product development teams to shape and prioritize product design and delivery
• Educate and empower the broader sales organization on Visa products and strategy. Collaborate cross-functionally to bring one unified Visa Product voice to account executives and clients.
• Thought leadership used in identifying opportunities for innovation and engagement with clients and work with the product management team to document, evangelize and implement these opportunities.
• Deliver regular internal and external product webinars, and host client discussion forums
• Utilize the voice of the client to inform Visa product roadmap

Sales Engineering

• Partner with US sales teams on active sales opportunities, acting as product SMEs, delivering sales pitches that include product demos, solution proposals, and user experience
• Perform client-specific technical due diligence and qualification, performing ROI analysis for the client for specific products
• Define technical solutions that both satisfy the business needs and priorities, as well as best fits the clients technical architecture and existing partnerships

Client solutions is measured by the success of product adoption by Visa's clients and the net impact to Visa's payment volume and KPIs.  The Senior Director of Client Solutions will be responsible for leading an exceptional team each aligned to specific clients as the primary point of contact for all things Visa Product. This position in based out of San Francisco, CA (flexible) and reports into the Vice President, Head of Client Strategy and Solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• BA/BS in computer science, business, or a related field
• Management experience required, including resource and budget planning, and direct management of employees
• Experience managing client services, professional services or consulting services
• Strong business acumen and understanding of commerce business KPIs
• Solid understanding of current and emerging technologies in the payments industry
• Ability to build successful client relationships with C-level client executives
• Ability to articulate a business benefit to an executive-level business stakeholder, with the ability to also explain details to functional and te