Solutions architect (pre-sales - west)

✍🏽 About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to transform the way they work. 

Writer’s fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges.  Our suite of development tools is powered by Palmyra – Writer’s state-of-the-art family of LLMs — alongside our industry-leading graph-based RAG and customizable AI guardrails. 

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work. 

📐 About this role

Every company grows differently, and we grow when we help our users write better, faster. 

As a Strategic solutions architect, your objective will be to support our prospects in identifying, evaluating and validating ways in which Writer can make a meaningful impact to their business and the content they create.  This is not just a consulting role, you’ll be spending a lot of time building and running proof of concepts for prospects. You'll be working with some of our largest prospecting customers to grow their usage of Generative AI and will be deeply embedded into our customers and prospects.

While reporting under the Customer Success organization, you will primarily serve the Sales team as their prospects evaluate Writer.  You will provide technical expertise to uncover and validate use-cases, while also building proof of concept projects to validate Writer’s ability to meet a customer’s needs.  

Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you. You'll be reporting to our Head of Solutions Architect.

🦸🏻‍♀️ Your responsibilities

• Partner with our Account Executives and prospects in use-case validation calls as the technical expert to uncover how they can leverage solutions including, custom templates, Knowledge Graph and our APIs.

• Scope prospect’s business and technical needs, including tools, workflows, data structure, and integration points to ensure Writer can feasibly execute against

• Conduct discovery on existing processes, identifying and quantifying current business pain and proposed impact of Writer’s solutions to address

• Build custom templates for customers, lead feedback reviews of the templates, and then conduct additional fine-tuning to meet customer criteria

• Lead proof-of-concept pilots of Writer by building solutions to validate technical requirements

• Act as the technical lead for RFP responses and evaluations

• Work hand-in-hand with prospects to explain the value of our APIs, while helping them evaluate and test use-cases with them

• Develop and maintain a deep understanding of the Writer solutions, the broader AI and LLM landscape, as well as our customer’s ecosystem so you can offer prescriptive solution recommendations

• Work alongside Product and Engineering to QA the outputs from the implementation, calibrate, and iterate until we have an optimal output 

• Act as a resource and technical liaison for our Partner ecosystem, ensuring they understand the capabilities and use-cases possible via our APIs and custom apps 

• Familiar with financial services companies (investment banking, banks)

⭐️ Is this you?

• 3+ years in technical customer facing roles, including 3+ years of experience in sales engineering, solutions architecting or even Product roles

• Have worked with Fortune 500 customers for a high growth, B2B SaaS company

• Experience with generative AI and prompt engineering is a huge plus

• Nice-to-have: Python chops

• Experience working with APIs

• An excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences

• Highly versatile, can lead a discovery session with multiple stakeholders, uncovering use cases and business pain, while also being able to have the technical acumen to address complex technical hurdles

• Customer outcome oriented: a laser focus on delivering solutions that create meaningful business results

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