Senior Mobile UX Designer

Job Description:

Role Summary/Purpose:  

Synchrony’s User Experience Group empowers both customers and clients to meet their goals and aspirations with innovative product experiences. We leverage our expertise, methodologies and customer data to create simple and delightful experiences that fulfill user-centered journeys. We are powered by our supportive and collaborative UX team culture and enabled by Synchrony’s commitment to investing in user experience and creating engaging digital experiences. Our designers are given the guidance and autonomy they need to do the best work of their careers. 

As a Senior Mobile UX Designer, you will join Synchrony’s scaled agile teams and partner with CX, marketing, development, process owners, UX researchers and Mobile UI designers to conceptualize and develop engaging native app experiences for our strategically significant core customer-facing applications.   The candidate will work collaboratively throughout the entire design process of our mobile applications and services through initial discovery and research through to conceptualization and design to deliver on user-centered designs that deliver a world-class native mobile app experience. Additionally, the candidate will act as a champion for user experience by providing thought leadership and Native app design expertise.  This role is responsible for designing and delivering modern native app UX designs for both iOS and Android experiences.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:  

• Apply design thinking methodologies with product owners and leaders to help shape product strategy, clarify requirements, and define and scope UX activities

• Present to and persuade executives, leaders and agile teams to accept UX recommendations

• Organize & facilitate design workshops as needed

• Ideate on and champion new experiences

• Mentor junior level designers

• Develop user flows, site maps, information architecture, wireframes, and prototypes of native app experiences

• Lead the design review cycle, synthesize feedback, and close on design requirements independently 

• Engage with UX research to assist in initiating, planning and running tests and incorporating their results into design 

• Engage with business and IT owners in agile processes 

• Be a part of daily/weekly agile ceremonies, present work, and articulate rationales 

• Act as an advocate for the end user’s experience  

• Collaborate effectively with remote team members and managers 

• Perform other duties and/or special projects as assigned 

• Bring a strong positive attitude to project and UX teams

Qualifications/Requirements:  

• Bachelor’s and a Minimum of 3 years of experience in user experience, visual design, product design, or interaction design experience ; or in lieu of a Bachelor Degree, a high school diploma / GED and a Minimum of 6 years of experience in user experience, visual design, product design, or interaction design experience

• Minimum of 1 year of experience in designing native mobile app user experiences  

• Strong understanding of user centered design, design thinking  and related methodologies

•  Effective communication, time management, collaboration, and organizational skills 

• Expertise in modern design tools such as Sketch, Figma, Invision, Adobe XD, Adobe Creative Suite and/or similar tools  

• Willingness to travel to Synchrony offices for occasional team & business meetings 

Desired Characteristics:  

• Experience working on agile teams  

• Experience working in eCommerce and/or Financial Industry  

• Deep fluency and understanding of iOS Human Interface Guidelines and Android Material Design guidelines   

• Experience identifying and conducting User Research and User Testing  

• Ability to work in low or high fidelity as needed 

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigatio