Vice President, Organizational Effectiveness

Ready to help us transform healthcare? Bring your true colors to blue. 

Blue Cross Blue Shield of Massachusetts

The Organization

At Blue Cross Blue Shield of Massachusetts (www.bluecrossma.com), our mission is to show up for everyone like they’re the only one. Our 4,000 associates deliver on that mission every day, guiding members to the exceptional care they deserve – affordably, equitably, and seamlessly.

Our vibrant culture is built on five core values: Be the Example, Be Kind, Be Curious, Be Courageous, and Be Community Focused, Always. We’re proud to have an inclusive culture where all associates feel valued, respected and empowered to contribute their unique perspectives, across all levels of the organization. We’ve been recognized by Forbes and U.S. News & World Report as one of "America’s Best Employers.”

Headquartered in Boston for more than 87 years and managing approximately $22 billion in premiums, we’re a not-for-profit health plan that is committed to supporting our employer customers, community and more than 3 million members in Massachusetts and across the country. We develop market-leading benefit plans (medical, pharmacy, dental and vision) and key partnerships to help improve the affordability, accessibility and quality of care for every member. In 2024, we were named one of the top health care plans in the nation by NCQA for quality and member experience. We’re rated No. 1 among Massachusetts health plans by JD Power.

We innovate and lead the way on the most important issues in health care, including health equity, mental health, women’s health, and value-based care.  We’re also one of the first plans in the nation to introduce pay-for-equity contracts to measure and improve equity outcomes, engaging every major health care organization in Massachusetts. 

We’ve been recognized as one of the 50 most community-minded companies in the nation by the Points of Light Foundation for six years in a row and as the national “Health Care Sector Leader” in 2025.  We and our foundation invest more than $12 million annually in financial grants, volunteer hours, and in-kind support to more than 460 non-profits across our state.  Through our partnerships with civic and community leaders, we focus on overcoming immediate barriers to physical, mental, and emotional wellness, while working to dismantle their root causes. We’re proud to support our employees’ engagement in the community as well. In 2024, 85% of our employees participated in our corporate volunteering, contributing over 22,000 volunteer hours in support of nonprofit partners across Massachusetts. 

The Role 

Reporting directly to the Senior Vice President & Chief People Officer, the Vice President of Organizational Effectiveness will serve in a key leadership role for advancing organizational performance and strengthening leadership and culture across the enterprise. This newly created role will be critical in aligning business goals with people strategies to drive change transformation that will deliver on the organization’s mission, vision and values.

This role will be responsible for evolving and executing our talent management approach – including performance, goal setting, enterprise talent reviews and succession – to support an organization undergoing continued transformation. This leader will play a critical role in defining the “future of work” by leading efforts to build workforce readiness and capabilities, embrace emerging technologies and genAI, and support the business lines in how we lead, assess and grow our associates.

The ideal candidate will be a systems thinker-builder with a proven track record to effectively translate our transformation goals into tangible people practices – in partnership with operational and business leaders across the organization. This executive will bring the ability to connect enterprise design with team-level action and will help steward a more integrated and forward-thinking approach to the organization.

The Vice President will oversee the learning and development function, and guide efforts related to enterprise-wide training curriculum and capability building. Additionally, the successful candidate will lead efforts related to team and leader effectiveness, and work to shape the use of people analytics to improve strategic decision-making and optimize performance that improves how we work, lead and change as an organization.

A commitment to cultivating an inclusive and forward-thinking culture is essential in this role – such as embedding inclusive leadership practices and ensuring a workplace where diverse perspectives and lived experiences inform