Manager, Client Success

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.  It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Bazaarvoice is seeking an enthusiastic and results-oriented 1st Line Manager to lead our North America Retail Team. In this role, you'll be responsible for the day-to-day management and development of a team of Client Success managers, driving their success in cultivating strong relationships with our retail clients and achieving revenue targets.
We’re looking for a natural leader with a passion for coaching and developing talent. Like a captain leading their crew, you'll oversee duties, ensure your team fulfills their responsibilities effectively, and navigate them through projects as needed. You understand the nuances of the retail landscape and are adept at guiding a team to deliver exceptional value to clients, ultimately helping them leverage Bazaarvoice solutions to drive business outcomes.

What You'll Do:

• Lead and Inspire (Communication & Leadership, Executive Presence): Manage, mentor, and motivate a team of individual contributors focused on the North America retail sector. You'll clearly communicate tasks and expectations, representing Bazaarvoice to the team with a strong emphasis on the "why" behind our mission, strategy, and tactics. You'll also show confidence and poise in team meetings and present clearly, fostering a positive and productive environment.
• Drive Performance (Goal Setting & Decision Making, Accountability): Set clear, achievable goals for your team that align with departmental objectives. Monitor team progress against KPIs, and ensure the team consistently meets or exceeds quarterly and annual revenue targets. You'll hold yourself and your team accountable for results and outcomes, proactively managing underperformance when necessary.
• Coach and Develop (Coaching & Development): Provide regular constructive feedback along with praise. You'll track skills progression using tools like Gong call scorecards and performance reviews (HPC), and actively find projects or opportunities to help build individual contributors' brands as well as your own.
• Strategic Guidance & Prioritization (Strategic Thinking & Prioritization): Work with your team to develop and execute account strategies that maximize client retention, identify upsell and cross-sell opportunities, and expand Bazaarvoice's footprint within existing retail accounts. You'll align team goals with department objectives, solve tactical problems, and contribute to functional improvements. When priorities shift, you'll adjust plans accordingly and stay calm under pressure, seeking leadership help to recalibrate priorities as needed.
• Problem Solve & Decision Making (Goal Sett