Manager, Customer Success

At Sinch Email, we are looking for an experienced, customer-focused Manager of Customer Success that will be responsible for install base retention and growth. This individual will work cross functionality to design and implement customer success standard practices, and develop a team that will evangelize our diverse product suite to drive adoption, expansion, and renewal!

Responsibilities

• Lead US Customer Success team focused across all three brands in Sinch Email’s portfolio (Mailgun, Mailjet and Email on Acid)
• Forecast monthly/quarterly/annual install base growth and retention rate
• Create and implement strategies for product utilization, product expansion and renewals
• Leverage Gainsight and Salesforce to design, implement and measure customer engagement and opportunity
• Advocate for the customer experience internally to ensure the customer is always our primary focus
• Hire, develop and mentor Customer Success Managers focused on the US Market

Requirements

• 3+ years selling technology (SaaS preferred)
• Experience managing existing accounts
• Proven track record of meeting or exceeding quota
• Experience managing high velocity sales process
• History of career advancement

Preferred

• Experience with Salesforce
• Experience with Gainsight CS

Skills and Characteristics

• Highly technical (relative to the average sales person)
• Able to navigate complex organizational structures
• High velocity sales experience
• In-depth knowledge of performance metrics
• Excellent communication and leadership skills

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

The annual starting salary for this position is $114,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be $23,000 annually and are based on performance.