Senior Instructional Designer, AI/HeathTech (Remote)

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Customer Enablement team is dedicated to empowering Komodo Health’s customers to unlock the full potential of our data and analytics products. We design and deliver world-class learning experiences that accelerate product adoption and help our customers achieve their business objectives. 

The Komodo Academy is our on-demand customer learning platform. As a Senior Instructional Designer for the Komodo Academy, you will be focused on creating high-quality, scalable eLearning content for our existing data software products, as well as for Marmot™, Komodo’s core Generative AI platform - the foundation for our next generation of customer products. You will be at the intersection of technology, healthcare data, and adult learning, creating content that not only educates but also empowers users to answer their most challenging business questions. The content you create will have a direct impact on customer success and retention.

Looking back on your first 12 months at Komodo Health, you will have…

• Established deep proficiency across Komodo's full solutions suite, from our AI healthcare analyst copilot (Marmot™) to our no-code, low-code, and high-code platforms.
• Designed and launched a comprehensive onboarding learning path for Komodo’s Marmot™ and MapLab™ suite of products, complete with interactive courses, quick reference videos, use case guides, and FAQs.
• Developed a formal certification program for our channel partners, featuring rigorous, performance-based assessments that validate their ability to effectively position and pitch Komodo Health's value proposition.
• Cultivated a strong network of collaborative relationships with key Subject Matter Experts (SMEs) across Product, Customer Enablement, Marketing, and Legal/Compliance, establishing yourself as the go-to partner for creating accurate and engaging content.
• Implemented and owned a continuous feedback loop, creating a scalable process to analyze learner feedback and content performance data to iteratively improve the customer learning experience.

You will accomplish these outcomes through the following responsibilities...

• Curriculum & Learning Path Design: Design, develop, and maintain comprehensive, end-to-end learning paths for Komodo's products tailored to specific customer personas (e.g., non-technical commercial users, data scientists, HEOR researchers).
• SME Collaboration & Content Validation: Collaborating closely with Subject Matter Experts (SMEs) to translate complex data concepts and new feature releases into clear, accurate, and accessible learning materials. Own and manage the content development and review process, ensuring clear communication with all stakeholders and timely delivery.
• Instructional Strategy & Innovation: Scope learning needs and translate technical product specifications into clear training content. Apply modern adult learning principles (andragogy), microlearning, and performance-based learning strategies to all content, ensuring a focus on practical application and what users do with the software.
• E-Learning Content Creation: Author, script, and produce a wide range of engaging, multimedia training content, including interactive e-learning modules, concise "how-to" videos, simulations, and user-friendly quick reference guides.
• Assessment & Knowledge Checks: Develop effective knowledge checks, quizzes, and scenario-based challenges to a