Library Operations Manager

The Enoch Pratt Library has an opening for an Operations Manager with the State Library Resource Center (SLRC) Office.  The Manager performs confidential administrative tasks involving complicated subject matters, complex procedures, and sensitive public interactions.

The Operations Manager will maintain a high standard of professionalism and confidentiality working collaboratively with the Chief of the Central Library and State Library Resource Center and the Library. The Operations Manager will work with a variety of people with varying needs, including Library customers, Library administrators, staff, cultural organizations, professional organizations, elected officials, and representatives from state and local government. The Operations Manager will represent the Central Library and the State Library Resource Center to internal and external customers.

This position reports directly to the Chief of the Central Library and State Library Resource Center.  This position will work on-site Monday through Friday during normal business hours.

Department: State Library Resource Center

Location:  400 Cathedral Street Baltimore, MD 21201

Salary:  $55,497 to $72,146 per year

Job Type: On-site Full-Time, Benefits Included

Summary of Duties:

• Act as the first point of contact for internal and external customers, and represent the Central Library/State Library Resource Center in a welcoming and positive way.

• Answer questions about the renovation and other historical facts, each department, and architectural features. Cross-train in various departments and in other divisions in order to fully understand the scope of operations of the Library.

• Give tours of the building to internal and external customers.

• Main internal and external point of contact for the Library’s meeting room calendar system. The Operations Manager will work with customers to book meetings, train systemwide staff about meeting room booking, will work with Facilities and Security for room arrangements and Systems and AV staff regarding technical requirements for staff as well as public group meetings.

• Collaborate with the Executive Team members and others to interpret policies on an individual basis.

• Conduct searches to confirm information concerning organizations requesting meeting room bookings when necessary using the Internet and other resources. This person will be the source of authority for calendaring, meeting room, and other reservation information for the system.

• Manage the monthly Librarian in Charge schedules for the Central Library, and ensures the accuracy of the biweekly recording of staff attendance and timekeeping. Responsible for additional building-wide or system-wide schedules.

• Manage the SLRC Office, files and prepares reports. This position may be responsible for implementing communications strategies such as intake forms, agenda-building, preparing minutes, and meeting follow-up communications for various projects, activities, and teams that the Chief of SLRC manages.

• Assist with the bi-monthly State Library Resource Commission meetings, SLRC Manager meetings, Maryland Library Association Legislative Panel and other meetings facilitated by the Chief. The Operations Manager will be responsible for ensuring that the necessary individuals are invited to each meeting and will create and manage agendas hosted in a shared environment.

• Take notes or formal minutes, and prepares and distributes them appropriately. Minutes may be transcribed from a recording or taken live depending on the structure of the individual meeting.

• Work with SLRC staff, and the SLRC Management Team to manage the SLRC Conferences and other large SLRC events. This includes working with staff, vendors, outside presenters, securing streaming/recording rights, making arrangements with AV and Systems staff, making arrangements with Security and Facilities staff, handling any vendor contracts, sending invitations and posting notices to all the appropriate statewide locations.

• Coordinate with Marketing to ensure that the proper publicity is generated and will coordinate any handouts and giveaways. Decide which other internal stakeholders may need to be consulted. These projects may involve working with statewide partners to adjust timing and content of the events, and will include making catering and other arrangements.

• Responsible for day-to-day management of the Imagination Library, a customer-facing partnership that requires accurately entering data and helping customers solve problems.