Data & Program Support Specialist - PT

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary:  The Data & Program Support Specialist provides essential administrative, data entry, and compliance support across Workforce Development programs. This role ensures accurate and timely documentation, supports Goodwill staff members, and maintains critical workflows that keep programs compliant with funder, partner and Goodwill requirements. The Specialist plays a key role in maintaining data integrity, assisting with records management processes, and supporting overall team operations while upholding Goodwill’s mission and values

Hourly Rate: $19.95 - $21.68 per hour

Work Schedule: Part-time, Monday – Friday, 8:00 am – 12:30 pm

Essential Duties and Responsibilities: The Data & Program Support Specialist responsibilities include the following and other duties as assigned:

Data Entry & Compliance (Primary Function)

• Enter and verify participant information in Goodwill’s client database and other required databases.
• Serve as lead BFET eJAS Administrator for Goodwill’s Vocational School (training provided)
• Ensure staff complete data entry in accordance with Goodwill, and funder requirements.
• Track and maintain calendars for documentation deadlines and compliance milestones.
• Work with funder compliance and program staff to address errors or corrections.
• Maintain accurate transcripts, case notes, archives and ensure participant files contain all required documentation.
• Prepare eligibility rosters, voucher processes, billing rosters, invoice packets, and other compliance documentation as assigned.
• Support internal audits and reporting requirements.

Participant & Staff Support

• Assist Goodwill staff with gathering eligibility documentation during intake and enrollment.
• Screen new participants for potential third-party funding opportunities (training provided).
• Provide basic customer service and communication support to participants and community partners.
• Maintain participant attendance, progress tracking, and exit documentation.

Program Coordination & Communication

• Support monthly and quarterly reporting for workforce and vocational programs.
• Support audit and monitoring requirements for workforce and vocational programs.
• Provide internal updates, reminders, and resource information regarding program requirements.
• Assist with community engagement and outreach as able
• Participate in weekly team meetings and required trainings.

Mission Advancement

• Ensure data and administrative workflows operate smoothly to support mission delivery.
• Maintain a customer-centered, professional approach aligned with Goodwill’s values.
• Contribute to program quality, compliance, and participant success through accurate, timely work.

Qualifications

Qualifications/Basic Job Requirements:

• High School Diploma or GED required
• Minimum 2 years of relevant experience required
• Previous accounting or records management strongly preferred
• Intermediate experience in Microsoft Office
• Strong attention to detail and high accuracy in data entry.
• Ability to manage multiple deadlines and documentation trackers.
• Experience with state data bases and Caseworthy or similar systems preferred (training provided).
• Excellent organizational and communication skills.
• Commitment to Goodwill’s mission and participant-centered service.
• Exceptional analytical, judgment, decision-making and communications skills
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus

Supervisory Responsibilities: None.

Language Skills: Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to cal