Assistant General Manager - Franchised

Additional Information: This hotel is owned and operated by an independent franchisee, ROHM Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Duties & Responsibilities

SUMMARY:

Assists the General Manager in the day-to-day operations of the rooms division. Assists the GM in supervising the Front Desk and Housekeeping departments. Actively interacts with all departments to ensure excellent product quality and service

• Reports directly to General Manager
• Directly supervises the activities of the front desk department:
• Responsible for training new FDSR’s and ongoing training of all FDSRs,
• Handles disciplinary measures when needed
• Is responsible for any and all FDSR shifts that are uncovered due to call-ins, no-shows, staff shortages, etc.
• Prepares weekly FDSR work schedule in accordance with staffing guidelines
• 80% of work week will operate as lead FDSR working various shifts as needed.
• 20% of the work week, will assist GM in supervising housekeeping department
• During FDSR shift, will perform the following:
• Processing of Direct Bill account invoices
• Posting of payments on Direct Bill accounts
• Loading rates & SRP’s into PMS with assistance from sales department
• Handles all technical issues of PMS system with technical support
• Reviews Night Audit pack for accuracy
• Monitors breakfast supplies & orders breakfast supplies
• Handles all credit card charge backs
• During Housekeeping supervisory role, will perform the following:
• Oversee activities & direction of Head Housekeeper
• Does daily housekeeping room assignments
• Schedules laundry attendant in accordance with staffing guidelines and oversees laundry department
• Assists GM in preparing housekeeping schedule in accordance with staffing guidelines
• Interacts with Maintenance department to ensure housekeeping work orders are completed and that all rooms are available for rent
• Recommends new FDSR’s and housekeeping applicants to General Manager for hiring approval
• Perform any and all duties not specifically outlined above that are an inherent part of the position.  
• Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.
• Responsible for working weekends to ensure proper management coverage is on property.

This company is an equal opportunity employer.

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