Retail Clerk

Description

Position Summary

Assist guests in selecting and purchasing merchandise in the Retail Shops while maintaining the aesthetic quality of the stores and acting as a main point of contact for guests upon entry to the hotel. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Drive revenues in accordance with budget objectives through product knowledge, professional expertise, and exceptional guest service standards.
• Open and close The Signature Shop and Peacock and Finch punctually and autonomously.
• Process both cash and credit card transactions on the hotel’s POS system.
• Maintain an accurate bank count at all times.
• Be knowledgeable of all outlets of the hotel to serve as a Biltmore ambassador to all guests.
• Clean and maintain the retail shops and storage.
• Restock inventory and fulfill assigned cycle counts.
• Price and display incoming merchandise
• Be a positive example of the hotel’s brand and luxury standards at all times

Requirements

Experience and Education Required

• Education

High School Diploma required

• Experience

Minimum of one year Retail and/or Luxury Hospitality experience required

Skills Required

• Must be able to:
• Speak, read, write and understand the English language.
• Upsell merchandise.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests Effortlessly recommend merchandise for guests from a wide selection of retail options
• Interact with guests in a warm and genuine manner while maintaining up-scale service
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Time Management
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities

Licenses or Certifications

• N/A