Patient Education Specialist I

Additional Location(s): US-CA-Valencia

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

 

About the role:

Interested in jump starting your career in the medical device industry?  The Patient Education Specialist acts as a resource for patients to educate on our therapy options to help manage their chronic pain.  You will be responsible for maintaining a pipeline of candidates interested and approved for one of the devices within our pain portfolio. This role reports into our Patient Education Manager withing Neuromodulation. 

 

Your responsibilities will include:

• Managing a pipeline of candidates through daily outbound calls to connect, educate and nurture patients through all stages required prior to procedure.

• Update CRM systems by entering in candidate information received via phone, website, care cards, local therapy awareness events as well as from physician offices and hospitals.
• Articulate our products clearly and concisely over the phone and adapt conversations based on the needs of the patient.

• Answer patient questions, handling objections and sending additional information, if needed.
• Meet daily performance metric requirements to achieve quarterly goals.
• Remain knowledgeable on our products, therapy indications, competitors, and clinical studies.
• Maintain regular communications with your local field sales team to stay up to date on regional market updates and identify sales opportunities.
• Proper utilization of sales procurement software as well as performance improvement tools and knowledge management systems.
• Position may require travel to meet with local sales reps, physicians, and customer staff.
• Perform other duties as assigned, including special projects.

 

What we're looking for in you:

This role is pivotal in supporting our patient outreach program. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in working with colleagues and patients. Relationship building, patient support, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and time management skills, and a motivation to succeed aptitude. 

 

You are a good fit if you have:

• Strong analytic, problem-solving, and critical thinking skills as well as excellent verbal and written communication.
• Ability to work independently and effectively within a team.
• Good organizational skills and the ability to multitask.
• Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge.
• Ability to work in a fast passed environment and be motivated in a metric/goals-based setting.
• Experience using CRMs, Salesforce is a plus.
• Spanish speaking is a value add 

 

Preferred Qualifications:

• Bachelor’s Degree

 

The anticipated hourly base pay range for this full-time position working at this location will be from $19.60 to $33.30, plus variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements) and the value of core and optional employee benefits being offered at Boston Scientific (BSC), which can be reviewed at www.bscbenefitsconnect.com. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated pay range. BSC considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled outside of the intended geographic location.

Requisition ID: 586378

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a