Manager of Field Operational Excellence

This leader is responsible for leading, coaching, developing, and onboarding a team of high performing Field Franchise Partner Consultants. This role will ensure their direct reports are performing and achieving their goals with a high level of excellence. This role is also responsible for ensuring all Franchise Partners under their leadership are operating with excellence and delivering consistently on our Brand Promise. 

Responsibilities

• Provide leadership for Franchise Partner Consultants by tracking goals, hosting weekly meetings, and conducting individual coaching and training
• Interview, hire, coach and develop the Franchise Partner Consultant Team, cultivating a culture of accountability and high performance
• Travel monthly to direct reports markets to ensure alignment and provide feedback on opportunities to improve
• Ensure accountability of all assigned OKRs for all direct reports, including profitability and operational success of franchise partners
• Teach direct reports how to host effective market meetings and attend market meetings when possible
• Facilitate issue resolution by engaging appropriate levels of support
• Summarize large opportunities for improvement within the franchise community to stakeholders and create appropriate recommendations as necessary
• Update Director of Franchise Partner Consultants with regular status updates, feedback and appropriate reporting on key initiatives and objectives
• Communicate effectively and professionally with both internal teams and Franchise Partners, tailoring messaging to different audiences and fostering clarity, alignment, and trust
• Serve as a Crumbl 4 walls operations expert and ensure that all assigned locations are performing within operations standards through on site coaching
• Read and attend all Crumbl training materials to stay up to date of all new procedures
• Seek every opportunity to applaud operational excellence with awards and recognition
• Review operational dashboards for the assigned market region to create regional benchmarks, identify opportunities for each store, and create action plans to address shortcomings
• Lead special projects as assigned, demonstrating initiative and the ability to manage cross-functional efforts from concept to execution.
• Serve as a point of escalation for complex FP issues, including investigations and sensitive conversations, guiding toward resolution with professionalism and discretion.

Requirements

• Bachelor’s Degree in Business Management, Finance, Marketing, Engineering, or quantitative field
• MBA Preferred
• Minimum 3 years of Management experience in similar or related role leading a team
• Background in operations management is preferred
• Extensive knowledge and experience of P&L management at a retail level, including strong knowledge of processes for cost controls, waste management, etc.
• Extensive knowledge of marketing strategies for increasing customer visit frequency, customer loyalty and a premium brand status within the communities that Franchise Partners serve customers.
• Excellent and proven planning and execution skills
• Strong negotiation skills 
• Strong ability to influence
• Excellent collaboration, leadership, communication and decision-making skills; ability to balance strategy and execution of various activities
• Ability to adapt quickly and deliver results in a high velocity environment
• Strong analytical skills with the ability to easily and succinctly communicate the bottom line to all levels of the organization
• Proven record and ability to have crucial conversations with direct reports, Franchise Business Owners, and others across the organization
• Demonstrated ability to create structure, give strong guidance, and prioritize both theirs and their direct reports work without having to be heavily coached by their leader
• Flexible and adaptable; able to work and thrive in an ambiguous environment
• Proficient in Google Drive, Intercom, Monday, MS Office, including PowerPoint, Excel, Word and any other programs utilized by Crumbl

Benefits & Perks
- Medical, dental, and vision benefits- 15 days PTO/year- 10 paid holidays- Paid parental leave- Personal phone bill reimbursement- Gym reimbursement- Corporate DoorDash® DashPass membership- Regular company and team activities- 401k with competitive matching contribution plan- Excellent opportunities for career growth- Work in a hyper-growth company
Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and pass