Associate Director, Field Medical CRM Optimization

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Sales Effectiveness

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Innovative Medicine, is recruiting for an Associate Director, Field Medical CRM Optimization in Titusville, NJ.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Associate Director, Field Medical CRM Optimization, reporting to the Director CRM and OmniChannel Optimization, is responsible for delivering CRM, Reporting & Analytics, Veeva Link, and Omnichannel capabilities for the US field-based medical teams. This position will partner with various functions including Field Medical leadership, Operations, AI Platforms, and IT to prioritize, design, and implement solutions. The ability to independently manage multiple deliverables and shifting priorities with strong skills in project management, collaboration, and communication across multiple functions will be key factors for success.

Key Responsibilities:

• Develop and execute roadmaps for the advancement of CRM, Veeva Link/HCP Universe, MSL OnDemand and other related capabilities.

• Core participant in Omnichannel Program to gather requirements, recommend leveraging of existing solutions and determine best course for development of new solutions, including next-gen CRM projects.

• Clearly articulate and shape business processes and requirements, working with JJT and business partners to implement. Identify and oversee the resolution of any potential issues impacting systems or business functions.

• Manage partnerships with IT counterparts to ensure timely delivery of system changes with high attention to quality and user experience. Perform and oversee testing to ensure successful launch of capabilities. Manage and execute administrative changes to systems such as product catalog changes, topics, key messages, profiling surveys, etc.

• Leverage and integrate external data and advanced analytics to facilitate Account Planning, Capacity Planning and Segmentation activities.  Serve as lead on Account Management and Profiling projects.

• Lead ongoing support and training programs for Field Medical tools, including ongoing and new hire training. Oversee issue escalation and ensure adequate support processes are in place to minimize disruption and drive adoption. 

• Partner with Engagement.AI and JJT teams to shape and deliver field alignment changes, including expansions and standing up new divisions.

• Develop and execute innovative approaches using new or existing processes and solutions. Works with business owners to present new ideas to drive business efficiency and effectiveness.

Required Skills & Experience:

• A minimum of a Bachelor’s degree is required

• A minimum of 7 years of work experience, with a minimum of 5 years of pharmaceutical industry experience required

• Ability to prioritize and lead multiple projects is required.

• Pharmaceutical / healthcare experience is preferred

• Experience with Medical Science Liaisons or Commercial Operations functions is preferred.

• Experience with Veeva, Salesforce.com or other CRM technology is preferred

• People management experience is preferred.

• Data analysis and report development (ex. Tableau, PowerBI) experience is preferred.

• Ability to build strong partnerships with all levels across the organization, as well as to intera