Client Solutions Specialist

GPRS Purpose Statement:
Our purpose, as an organization, is to provide possibility for our Team Members and Clients by intelligently visualizing the built world.

GPRS Core Values:

• Integrity
• Teamwork
• Mutual Respect
• Growth Mindedness
• Safety

GPRS is the nation’s largest company dedicated to Intelligently Visualizing the Built World® for clients throughout the U.S. What began with a single ground penetrating radar unit in the trunk of founder and President Matt Aston’s car in 2001 has grown to a $200-million company. Our firm now encompasses every area of construction site and facility safety across virtually every industry. We offer a full suite of project visualization services to help you plan, build, and manage better

PLAN - Prevent rework and delays with accurate as-built documentation, including utility maps, 3D CAD, and BIM models.
Planning & Design Services:

• Reality Capture
• Existing Conditions Documentation
• 3D Photogrammetry & Laser Scanning
• Utility Mapping
• Clash Detection

BUILD - Dig, drill, and build with certainty using precise subsurface and infrastructure data.
Construction Services:

• Ground Penetrating Radar (GPR)
• Concrete Scanning
• Utility Locating
• Void & Rebar Mapping
• Drone & Laser Scanning

MANAGE - Access up-to-date, layered facility records in SiteMap™, available 24/7 and securely stored.
Facility & Project Management Services:

• SiteMap™ Platform
• Virtual Floorplan & BIM Integration
• BOMA Heatmaps
• Historical Records 

Job Summary:

The Client Solutions Specialist works with a team of Client Solutions Professionals at GPRS to ensure successful project outcomes. This role is pivotal in meeting client needs, driving satisfaction, retention, and growth. By working closely with the Client Solutions Manager, Sales and Operations teams, the Client Solutions Specialist helps to optimize client engagement and deliver exceptional value. This role involves a variety of skilled tasks that support company operations. The position requires a task-focused, self-motivated individual who handles both client-facing and team-facing responsibilities to support the smooth execution of Reality Capture projects and contribute to business development efforts. The Client Solutions Specialist will help advance GPRS’ mission to deliver exceptional client experiences and retention.


Job Goals:

• Ensure a consistent and positive client experience by driving measurable retention and engagement through accurate project delivery and effective communication.
• Manage project execution by coordinating internal teams, reviewing for accuracy and efficiency, and navigating Microsoft, NetSuite, and ClickUp environments.
• Foster team collaboration and integration by actively participating in meetings, supporting Client Solutions Group needs, and building cross-departmental relationships
   

Job Responsibilities:

• Coordinates with the Client Solutions Manager on new projects. 
• Partner with manager to review projects and verify all necessary information is included and objectives are clear.
• Manage up to 40-50 projects concurrently.
• Schedule projects with Client Solutions Coordinators.
• Coordinate with onsite contact and set expectations for field work with client.
• Being a Brand Ambassador through professional and respectful communication to both team and clients
• Provides guidance to field and modeling teams on scope of work and deliverables to kick-off projects.
• Provides feedback to departments for work that needs to be